> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/wie-kann-ich-einen-vertrag-kuendigen.md).

# How can I cancel a contract?

This is how you cancel your sipgate plan and other products such as phone numbers or call recorder in account management.

As an admin, you have the option of cancelling contracts easily in the account management area. The contract term for all your sipgate plans is one month each. After **the minimum term has expired** the plan - if it has not been cancelled - is extended by another month each time. You can cancel your sipgate plans at any time with a **notice period of one day** **with ordinary notice at the end of a month**.

## **And this works as follows:**

{% stepper %}
{% step %}
**Open management**

Once you have logged into your account, go to **Account → Management.**

![](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-4859ce4de16ecc2b3641d90143ed419ca4ca9839%2Fmceclip0.jpg?alt=media)
{% endstep %}

{% step %}
**Cancel plan**

In the white tile on the left, select the category **Plan**. On the right you will find the button **Cancel**.

![](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-6c032ecb16ae84acac886cb0155164d5fffa4324%2Fmceclip1.jpg?alt=media)
{% endstep %}
{% endstepper %}

{% hint style="warning" %}
**Important:** Please note that if you cancel a sipgate plan, any existing products (such as number extensions, conference rooms or call recorders) may not be cancelled automatically and may therefore continue to incur costs.
{% endhint %}

Please note that your sipgate **customer account** (account) after complete cancellation **free of charge** will remain in existence. The customer account can therefore, if desired, be **reused** for new plan bookings at a later date. However, we reserve the right to delete inactive accounts in accordance with the [applicable sipgate Terms and Conditions](https://www.sipgate.de/agb) to delete.

If you would like to **delete your account completely** please note the information in the article [Pay out credit.](https://help.sipgate.de/hc/de/articles/4403668705809-Wie-kann-ich-mein-Guthaben-einsehen-und-erstatten)

## **Cancel additional products (numbers, locations, call recorders, etc.)**

In the left navigation menu, select **phone system** select it. Then find the product you want to cancel and click on the three-dot icon next to the respective item. Then select the option **Cancel**.

![](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-a12fe82620c1abe67246e5cae153b3b8d7ca161c%2Fmceclip2.png?alt=media)

### **Cancel AI minute package**

You cancel an AI minute package via the settings of your AI agents.\
From the home page, you can access **AI Agents → Minute packages → Edit → Confirm cancellation.**

<figure><img src="https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2FhemQe33cTq6zP6UftALH%2Fimage.png?alt=media&amp;token=a46830c1-c320-46e9-98fd-56c4e50ef5d5" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/wie-kann-ich-einen-vertrag-kuendigen.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
