What types of credit notes are there at sipgate?

Overview of sipgate credit note types - cancellation credit, goodwill credit and commission credit explained.

There are various reasons why you may receive a credit note from sipgate. In this article, you will learn what the individual credits mean and how they are offset.

Termination credit

If you cancel your contract with sipgate in the web app and there is still a remaining balance on your account, you will receive a cancellation invoice from us at the end of the contract term. In this invoice, the balance is listed with the note "goodwill credit." The credit will be transferred to the bank account we have on file as soon as possible after the end of the contract term. As a rule, you will receive the invoice and the corresponding payout in the middle of the following month after your cancellation.

Goodwill credit

If something has not worked smoothly once, there is a possibility that you will receive a goodwill credit from us. Here, too, no VAT is shown and the credited amount is deposited directly in your account as credit. Since no transfer of money takes place here either, the receipt is also shown with 0 € and without VAT.

Commission credit

If you are a sales partner of sipgate, you will receive a commission credit once a month in the form of an invoice corresponding to your successful leads. For the payout of your partner commissions, you can use the option "Pay out credit". We will then ask for your bank details for the payout. However, please note that payouts are only made from an amount of 30 euros onwards. You can find detailed information on our website.

Update from December 20, 2022