# What types of credit notes are there at sipgate?

There are various reasons why you may receive a credit from sipgate. In this article, you will learn what the individual credits mean and how they are offset.

#### **Cancellation credit**

If you cancel your contract with sipgate in the web app and there is still a remaining balance in your account, you will receive a cancellation invoice from us at the end of the contract term. In this invoice, the credit is listed with the note "goodwill credit". The credit will be transferred to the bank account we have on file as soon as possible after the end of the contract term. As a rule, you will receive the invoice and the corresponding payout in the middle of the following month after your cancellation.

#### **Goodwill credit**

If something did not work smoothly at some point, there is a possibility that you will receive a goodwill credit from us. Here too, no VAT is shown and the credited amount is deposited directly in your account as credit. Since there is no transfer of money here either, the receipt for this is also shown as 0 € and without VAT.

#### **Commission credit**

If you are a sipgate sales partner, you will receive a commission credit once a month in the form of an invoice corresponding to your successful leads. For the payout of your partner commissions, you can use the option "**pay out credit**" in the partner portal. We will then ask for your bank details for the payout. However, please note that payouts are only made from an amount of **30 euros** You can find detailed information on our [website](https://www.sipgate.de/partnerprogramm).

Update from December 20, 2022


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