> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/welche-arten-von-gutschriften-gibt-es-bei-sipgate.md). # What types of credit notes are there at sipgate? There are various reasons why you may receive a credit note from sipgate. In this article, you will learn what the individual credit notes mean and how they are offset. #### **Cancellation credit note** If you cancel your contract with sipgate in the web app and there is still a remaining balance on your account, you will receive a cancellation invoice from us at the end of the contract term. In this invoice, the credit is marked with the note "goodwill credit". After the end of the contract term, the credit will be transferred to the bank account known to us as soon as possible. As a rule, you will receive the invoice and the associated payout in the middle of the month following your cancellation. #### **Goodwill credit** If something has not worked smoothly, there is a possibility that you will receive a goodwill credit from us. Here too, no VAT is shown and the credited amount is stored directly in your account as credit. Since no transfer of money takes place here either, the document for this is also shown as €0 and without VAT. #### **Commission credit note** If you are a sales partner of sipgate, you will receive a commission credit note once a month in the form of an invoice corresponding to your successful leads. To pay out your partner commissions, you can use the option "**Pay out credit**" in the partner portal. We will then ask for your bank details for the payout. However, please note that payouts are only made from an amount of **30 euros** take place. You can find detailed information on our [website](https://www.sipgate.de/partnerprogramm). Update from December 20, 2022 --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/welche-arten-von-gutschriften-gibt-es-bei-sipgate.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.