> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/fehler-bei-automatischer-abbuchung.md).

# Errors with automatic debit

After a chargeback, automatic debit **by SEPA direct debit** is disabled until the outstanding items resulting from the chargeback plus fees have been settled. As soon as the outstanding amount has been received by us, automatic debit will be reactivated.

If you would like to settle the outstanding items by bank transfer, please make sure that the **purpose of payment** contains your **customer number** so that we can assign the transfer to the correct account without delay.

**Changes to automatic debit** only take effect for **future invoices** and debits. If you have changed the **payment method** in the meantime, reactivation will of course take this change into account.


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