> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/fehler-bei-automatischer-abbuchung.md).

# Error with automatic debit

Learn why the automatic SEPA direct debit at sipgate was deactivated and how you can settle outstanding items.

After a returned direct debit, the automatic debit **by SEPA direct debit** will remain deactivated until the outstanding items resulting from the returned direct debit plus fees have been settled. As soon as the outstanding amount has been received by us, the automatic debit will be reactivated.

If you would like to settle the outstanding items by bank transfer, please make sure that in the **reference** your **customer number** is entered so that we can assign the transfer to the correct account without delay.

**Changes to the automatic debit** only affect **future invoices** and debits. Should you have changed the **payment method** in the meantime, reactivation will of course take this change into account.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/fehler-bei-automatischer-abbuchung.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.