Error with automatic debit

Learn why the automatic SEPA debit has been deactivated at sipgate and how you can settle outstanding items.

After a chargeback, the automatic debit by SEPA direct debit is deactivated until the outstanding items resulting from the chargeback plus fees have been settled. As soon as we have received the outstanding amount, automatic debit will be reactivated.

If you would like to settle the outstanding items by bank transfer, please make sure that in the payment reference your customer number is included so that we can assign the transfer to the correct account without delay.

Changes to automatic debit only take effect for future invoices and debits. If you have changed the payment method in the meantime, reactivation will of course take this change into account.