Errors with automatic direct debit

Find out why the automatic SEPA direct debit was deactivated at sipgate and how to settle outstanding balances.

After a chargeback, automatic debit by SEPA direct debit is disabled until the outstanding items resulting from the chargeback plus fees have been settled. As soon as the outstanding amount has been received by us, automatic debit will be reactivated.

If you would like to settle the outstanding items by bank transfer, please make sure that the purpose of payment contains your customer number so that we can assign the transfer to the correct account without delay.

Changes to automatic debit only take effect for future invoices and debits. If you have changed the payment method in the meantime, reactivation will of course take this change into account.