> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise.md). # Contracts, invoices, and prices - [Where can I find the most important information about billing?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/wo-finde-ich-die-wichtigsten-informationen-zur-abrechnung.md): Everything about sipgate billing – prepaid principle, payment methods, automatic top-up, and settling outstanding balances. - [How is my invoice made up?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/wie-setzt-sich-meine-rechnung-zusammen.md): Learn how the sipgate prepaid billing model works and how your monthly invoice is composed. - [Where can I find the itemized call records?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/wo-finde-ich-die-einzelverbindungsnachweise.md): How to find and filter your itemized call records (ICRs) in sipgate by date, event, user, or group. - [How do I import the itemized call records into Excel?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/wie-importiere-ich-die-einzelverbindungsnachweise-in-excel.md): Step-by-step guide to importing sipgate itemized call records as a CSV file into Microsoft Excel. - [How can I view and refund my credit balance?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/wie-kann-ich-mein-guthaben-einsehen-und-erstatten.md): How to check your sipgate credit balance and request a refund of your remaining credit after cancellation. - [How can I top up my credit balance?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/wie-kann-ich-mein-guthaben-aufladen.md): How to top up your sipgate credit balance – by direct debit, credit card, or one-time payment. Incl. changing payment details. - [What types of credits are there at sipgate?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/welche-arten-von-gutschriften-gibt-es-bei-sipgate.md): Overview of sipgate credit types – cancellation credit, goodwill credit, and commission credit explained. - [How can I change my plan?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/wie-kann-ich-meinen-tarif-wechseln.md): How to change your sipgate plan – upgrade or downgrade at any time with prorated billing. - [How do I change my contract details?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/wie-aendere-ich-meine-vertragsdaten.md): Change contract details at sipgate – transfer contract partner, adjust billing address, edit locations, and manage users. - [What should I keep in mind about returned direct debits?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/was-sollte-ich-bei-ruecklastschriften-beachten.md): Causes and consequences of returned direct debits at sipgate, as well as notes on settling outstanding balances and reactivating direct debits. - [How can I generate a new SIP password?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/wie-kann-ich-ein-neues-sip-passwort-generieren.md): In this article, you will learn how to generate a new SIP password for your VoIP phones. - [What VAT applies if you live outside Germany?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/welche-mehrwertsteuer-faellt-bei-einem-wohnsitz-ausserhalb-deutschlands-an.md): Information on VAT for companies from EU member states and third countries. - [Errors with automatic direct debit](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/fehler-bei-automatischer-abbuchung.md): Find out why the automatic SEPA direct debit was deactivated at sipgate and how to settle outstanding balances. - [How can I cancel a contract?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/wie-kann-ich-einen-vertrag-kuendigen.md): How to cancel your sipgate plan and other products such as phone numbers or call recorder in the account management area. - [What are the call costs for sipgate starter?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/was-sind-die-anrufkosten-fuer-sipgate-starter.md): Overview of call costs in the sipgate starter plan for landline and mobile networks – with and without a flat rate. --- # Agent Instructions This documentation is published with GitBook. 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