Contracts, invoices and prices
Where can I find the most important information about billing?How is my invoice put together?Where can I find the itemized call records?How do I import the itemized call records into Excel?How can I view and refund my credit balance?How can I top up my credit balance?What types of credit notes are there at sipgate?How can I change my plan?How do I change my contract details?What should I keep in mind about chargebacks?How can I generate a new SIP password?What VAT applies if you live outside Germany?Error with automatic debitHow can I cancel a contract?What are the call costs for sipgate starter?
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