> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise.md).

# Contracts, invoices, and prices

- [Where can I find the most important billing information?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/wo-finde-ich-die-wichtigsten-informationen-zur-abrechnung.md): Everything about sipgate billing – prepaid principle, payment methods, automatic top-up, and settling outstanding items.
- [How is my invoice composed?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/wie-setzt-sich-meine-rechnung-zusammen.md): Learn how sipgate’s prepaid billing model works and how your monthly invoice is composed.
- [Where can I find the itemized call records?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/wo-finde-ich-die-einzelverbindungsnachweise.md): Here’s how to find and filter your itemized call records (EVN) in sipgate by date, event, user, or group.
- [How do I import the itemized call records into Excel?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/wie-importiere-ich-die-einzelverbindungsnachweise-in-excel.md): Step-by-step instructions for importing sipgate itemized call records as a CSV file into Microsoft Excel.
- [How can I view and refund my credit balance?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/wie-kann-ich-mein-guthaben-einsehen-und-erstatten.md): Here’s how to check your sipgate credit balance and request a refund of your remaining balance after cancellation.
- [How can I top up my credit balance?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/wie-kann-ich-mein-guthaben-aufladen.md): Here’s how to top up your sipgate credit balance – by direct debit, credit card, or one-time payment. Includes changing payment details.
- [What types of credit notes are there at sipgate?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/welche-arten-von-gutschriften-gibt-es-bei-sipgate.md): Overview of sipgate credit note types – cancellation credit, goodwill credit, and commission credit explained.
- [How can I change my plan?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/wie-kann-ich-meinen-tarif-wechseln.md): Here’s how to change your sipgate plan – upgrade or downgrade at any time with pro-rated billing.
- [How do I change my contract details?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/wie-aendere-ich-meine-vertragsdaten.md): Change contract details in sipgate – change contract partner, adjust billing address, edit locations, and manage users.
- [What should I keep in mind with direct debit returns?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/was-sollte-ich-bei-ruecklastschriften-beachten.md): Causes and consequences of direct debit returns at sipgate, as well as notes on settling outstanding items and reactivating direct debit.
- [How can I generate a new SIP password?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/wie-kann-ich-ein-neues-sip-passwort-generieren.md): In this article, you will learn how to generate a new SIP password for your VoIP phones.
- [What value-added tax applies if you live outside Germany?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/welche-mehrwertsteuer-faellt-bei-einem-wohnsitz-ausserhalb-deutschlands-an.md): Information about VAT for companies from EU member states and third countries.
- [Error with automatic direct debit](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/fehler-bei-automatischer-abbuchung.md): Learn why the automatic SEPA direct debit at sipgate has been disabled and how you can settle outstanding items.
- [How can I cancel a contract?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/wie-kann-ich-einen-vertrag-kuendigen.md): Here’s how to cancel your sipgate plan and other products such as phone numbers or call recorders in account administration.
- [What are the call charges for sipgate starter?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/was-sind-die-anrufkosten-fuer-sipgate-starter.md): Overview of call charges in the sipgate starter plan for landline and mobile networks – with and without flat rate.


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