How do I assign an emergency location to a phone?

Instructions for assigning a verified emergency location to users and devices in sipgate for correct emergency call location tracking.

So that in an emergency the correct emergency control center is reached and the location of the incident is transmitted correctly, a verified location must be assigned to each user or device in the sipgate account. The process differs depending on the account creation date.

sipgate neo

In the event of an emergency call (e.g. 110 or 112), the location is automatically transmitted to the responsible emergency control center. Only then can the emergency services clearly assign the call – even if the location is not stated.

Assign location

1. Create location Before you can assign a location to users, it must be stored in the account and verified.

2. Assignment by admins

• Open the user administration.

• Select a user .

• Go to More settings → Profile → Location.

• Click on the gear icon and select an existing location from the dropdown menu.

• Save the selection.

Note: Locations can only be selected from addresses previously created and verified in the account. These must be linked to a phone number.

sipgate classic

Meaning of the emergency location

In an emergency, it may happen that you cannot communicate your location. So that the police or fire brigade can still reach you, each device in the account should be assigned a current emergency location. Check the settings regularly, especially after moving or changing location.

Emergency location assignment by admins

1. Open the User overview.

2. Select a user .

3. Click on a device.

4. In the device settings you can change the emergency location.

Emergency location assignment by users

1. Go to Telephony.

2. In the lower section, you can assign your landline connection an emergency address.

3. Alternatively, open the device overview.

4. Click on the desired phone → device settings → gear icon.

5. Select the appropriate location and click on Save.

Note: Emergency locations cannot be entered manually. Only verified locations that are already stored in the account and linked to a phone number can be selected.