> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/account-management/standortverwaltung/wie-weise-ich-einen-notrufstandort-einem-telefon-zu.md).

# How do I assign an emergency location to a phone?

To ensure the correct emergency dispatch center is reached and the incident location is transmitted correctly in an emergency, each user or device in the sipgate account must be assigned a verified location. The process differs depending on the account creation date.

{% tabs %}
{% tab title="sipgate neo" %}
In the event of an emergency call (e.g. 110 or 112), the location is automatically transmitted to the responsible dispatch center. Only in this way can the emergency services clearly assign the call — even if the location is not stated.

**Assign location**

**1. Create location** Before you can assign a location to users, it must be stored in the account and verified.

**2. Assignment by admins**

* Open the **user administration**.
* Select a **user** .
* Go to **More settings → Profile → Location**.
* Click the **gear icon** and select an existing location from the dropdown menu.
* **Save** the selection.

{% hint style="info" %}
**Note:** Locations can only be selected from addresses previously created and verified in the account. These must be linked to a phone number.
{% endhint %}
{% endtab %}

{% tab title="sipgate classic" %}
**Meaning of the emergency location**

In an emergency, you may not be able to tell others your location. So that the police or fire department can still reach you, each device in the account should have a current emergency location assigned. Check the settings regularly, especially after moving or changing location.

**Emergency location assignment by admins**

1. Open the **User overview**.
2. Select a **user** .
3. Click on a **device**.
4. In the **device settings** you can change the **emergency location**. ![sipgate-Hilfecenter-Standort2.png](/files/7c866d826fe73ea9f27f7c5f29d8e38eafbd18ab)

**Emergency location assignment by users**

1. Go to **Telephony**.
2. At the bottom, you can assign your **landline connection** an emergency address.
3. Alternatively, open the **device overview**.
4. Click on the desired **Phone → Device settings → gear icon**.
5. Select the appropriate location and click on **Save**. ![sipgate-Hilfecenter-standort9.png](/files/ca95b67f91f6e3411cb5a6ad8e92de9b35bbc398)

{% hint style="info" %}
**Note:** Emergency locations cannot be entered manually. Only verified locations that have already been stored in the account and linked to a phone number can be selected.
{% endhint %}
{% endtab %}
{% endtabs %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.sipgate.de/cloud-telefonanlage/en/account-management/standortverwaltung/wie-weise-ich-einen-notrufstandort-einem-telefon-zu.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.