# How do I assign an emergency location to a phone?

So that the correct emergency call center is reached in an emergency and the incident location is transmitted correctly, a verified location must be assigned to every user or device in the sipgate account. The process differs depending on the account creation date.

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In the event of an emergency call (e.g. 110 or 112), the location is automatically transmitted to the responsible emergency call center. This is the only way for the emergency services to clearly assign the call - even if the location is not stated.

**Assign location**

**1. Create location** Before you can assign a location to users, it must be stored in the account and verified.

**2. Assignment by admins**

* Open the **user administration**.
* Select a **user** .
* Go to **More settings → Profile → Location**.
* Click the **gear icon** and select an existing location from the drop-down menu.
* **Save** the selection.

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**Note:** Locations can only be selected from addresses previously created and verified in the account. These must be linked to a phone number.
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**Meaning of the emergency call location**

In an emergency, you may not be able to tell others your location. So that the police or fire department can still reach you, each device in the account should be assigned a current emergency call location. Check the settings regularly, especially after moving or changing location.

**Location assignment by admins**

1. Open the **User overview**.
2. Select a **user** .
3. Click on a **device**.
4. In the **device settings** you can **change the emergency call location**. ![sipgate-Hilfecenter-Standort2.png](/files/7c866d826fe73ea9f27f7c5f29d8e38eafbd18ab)

**Location assignment by users**

1. Go to **Telephony**.
2. In the lower section, you can assign an emergency address to your **landline connection** .
3. Alternatively, open the **device overview**.
4. in the top bar. Click on the desired **phone → device settings → gear icon**.
5. Select the appropriate location and click on **Save**. ![sipgate-Hilfecenter-standort9.png](/files/ca95b67f91f6e3411cb5a6ad8e92de9b35bbc398)

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**Note:** Emergency call locations cannot be entered manually. Only verified locations that are already stored in the account and linked to a phone number can be selected.
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