> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/account-management/standortverwaltung/wie-weise-ich-einen-notrufstandort-einem-telefon-zu.md).

# How do I assign an emergency location to a phone?

Instructions for assigning a verified emergency location to users and devices in sipgate for correct emergency location identification.

So that in an emergency the correct emergency dispatch center is reached and the incident location is transmitted correctly, a verified location must be assigned to every user or device in the sipgate account. The process differs depending on the account creation date.

{% tabs %}
{% tab title="sipgate neo" %}
In the event of an emergency call (e.g. 110 or 112), the location is automatically transmitted to the responsible emergency dispatch center. This is the only way the emergency services can clearly assign the call – even if the location is not mentioned.

**Assign location**

**1. Create location** Before you can assign a location to users, it must be stored in the account and verified.

**2. Assignment by admins**

* Open the **user administration**.
* Select a **User** .
* Go to **More settings → Profile → Location**.
* Click on the **gear** and select an existing location from the dropdown menu.
* **Save** the selection.

{% hint style="info" %}
**Note:** Locations can only be selected from addresses previously created and verified in the account. These must be linked to a phone number.
{% endhint %}
{% endtab %}

{% tab title="sipgate classic" %}
**Meaning of the emergency call location**

In an emergency, it may happen that you cannot communicate your location. So that the police or fire department can still reach you, every device in the account should be assigned a current emergency call location. Check the settings regularly, especially after moving or changing location.

**Location assignment by admins**

1. Open the **User overview**.
2. Select a **User** .
3. Click on a **device**.
4. In the **device settings** you can change the **emergency call location**. ![sipgate-Hilfecenter-Standort2.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-f60ba3ecf9cc4c7ac637b86cfe1327c11ca4c4a3%2Fsipgate-Hilfecenter-Standort2.png?alt=media)

**Location assignment by users**

1. Go to **Telephony**.
2. At the bottom, you can assign an emergency address to your **landline connection** an emergency address.
3. Alternatively, open the **device overview**.
4. Click on the desired **Phone → Device settings → gear**.
5. Select the appropriate location and click on **Save**. ![sipgate-Hilfecenter-standort9.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-230760c3a20099e7cbc0333d2b0b9f442595a2d4%2Fsipgate-Hilfecenter-standort9.png?alt=media)

{% hint style="info" %}
**Note:** Emergency call locations cannot be entered manually. Only verified locations that have already been stored in the account and linked to a phone number can be selected.
{% endhint %}
{% endtab %}
{% endtabs %}


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