How do I assign an extension?

This is how you assign internal extensions to users and groups in sipgate for speed dial, presence display, and busy lamp fields.

sipgate classic

With an extension, all users in your account can reach one another without having to dial each user’s full phone number. You also need extensions for your users if you want to use presence indication. For snom phones, you also need the extension in order to configure the busy lamp field field.

You can assign extensions if you are logged in as Admin . Users can have multiple internal extensions, but only one extension per routing.

To assign an extension to a user:

First open the account management and click the tile at the top left User. Now select the desired User out. Then click Edit and then on Add extension. Then add the desired extension.

Important: For mobile phones internal extensions should always be three- and four-digit numbers.

Click on Save and then in the overview on Finish editing.

Assign extensions to groups

To assign a phone number or an internal extension to a group, go to the group overview and select the desired group. You can add the desired extension via Edit routing in Visual Routing.

Account management → Groups → Select groups → Edit routing → Phone number and Add extension

sipgate neo

Extensions for individual lines can only be assigned by Admins of the account. As an admin, go in account management to the tile User and click the user to whom you want to assign an extension. In the user’s personal routing, you will see the assigned phone number in the upper area and the button for assigning an extension to the right of it. Click the Extension button and enter the desired extension there. Please make sure that each extension is assigned only once. With a click on Save the extension is assigned to the corresponding user.

Extensions can also be assigned to shared channels . To do this, go to the menu item Channels and select the desired channel. The extension is then assigned in the same way as for the personal channels of individual users.

The following number sequences cannot be assigned for technical reasons:

• 110 (police emergency number Germany)

• 111 (emergency number New Zealand)

• 112 (fire and rescue service emergency number Germany)

• 113

• 114

• 115 (government information Germany)

• 116

• 117

• 118

• 119

• 211

• 311

• 411

• 511 (USA hotline number)

• 611

• 711 (USA long-distance operator assistance)

• 811

• 911 (emergency number USA)

• 999 (emergency number UK)

• 9900-9999

All users in the account can reach each other via the extension. Please note that extensions from mobile phones must be dialed with * at the end and must be at least two digits long in order to be reachable. So, for example, if you want to reach extension 10 from a mobile phone, dial 10* to call the line. Single-digit variants such as *1 cannot be dialed from the mobile network.