How do I assign an extension?
Here’s how to assign internal extensions to users and groups in sipgate for speed dial, presence display, and BLF.
With an extension, all users in your account can reach each other without having to dial the full phone number of the respective user. You also need extensions for your users if you want to use the presence display. For snom phones, you also need the extension to configure the busy lamp field.
You can assign extensions if you are logged in as admin logged in. Users can have multiple internal extensions, but only one extension per routing.
This is how you assign an extension to a user:
First open the account management and click the tile in the top left User. Now select the desired user and then click on Edit and then on Add extension. Then add the desired extension.
Important: For mobile phones internal extensions should always be three or four digits long.
Click on Save and then in the overview on Finish editing.
Assign extensions to groups
To assign a phone number or an internal extension to a group, go to the group overview and select the desired group. You can add the desired extension via Edit routing in Visual Routing.
Account management → Groups → Select groups → Edit routing → Phone number and Add extension
Extensions for individual lines can only be assigned by Admins of the account. As an admin, go in account management to the tile user and click the user for whom you want to assign an extension. In the user's personal routing, you will see the assigned phone number in the upper area and the button for assigning an extension to the right of it. Click the Extension button and enter the desired extension there. Please make sure that you assign each extension only once. With one click on Save the extension is assigned to the corresponding user.
Extensions can also be assigned to shared channels Go to the menu item Channels and select the desired channel. The extension is then assigned in the same way as for the personal channels of individual users.
The following digit sequences cannot be assigned for technical reasons:
110 (police emergency number Germany)
111 (emergency number New Zealand)
112 (fire and rescue emergency number Germany)
113
114
115 (government information number Germany)
116
117
118
119
211
311
411
511 (USA hotline number)
611
711 (USA long-distance directory assistance)
811
911 (emergency number USA)
999 (emergency number UK)
9900-9999
All users of the account can reach each other via the extension. Note that extensions from a mobile phone must be terminated with *. So if you want to reach extension 10 from a mobile phone, for example, dial 10* to call the line.
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