How can I take my phone numbers to other providers?

This is how you port landline and mobile numbers from sipgate to another provider - free of charge and uncomplicated.

Number porting after contract termination

Porting one or more numbers to another provider is possible. To initiate the transfer, please commission your new provider, who will initiate all necessary steps.

Take landline numbers with you

Exporting landline numbers is free of charge. For landline numbers, a maximum of 10 individual numbers or one number block can be ported per order.

When exporting mobile numbers, there are also no costs. However, only one mobile number can be exported per order.

Take mobile numbers with you

Would one of your employees like to leave the company, but would like to keep the mobile number they have been using? No problem, at sipgate you can also port mobile numbers to another provider. For this, you must release the number for porting. You can only grant this release as administrator grant it. It is valid for a period of 30 days.

Here's how:

As an admin, go to your sipgate account management. There, select the navigation item Phone numbers Select it. In the list of your account-wide numbers, navigate to the mobile number you want to release for porting to another provider. You also have the option to release a single mobile number from a block of mobile numbers or even the entire block for porting. To do this, click the button with the three dots (context menu) to the right of the list entry and select Release for porting Now the porting process can be started with a new provider. Various details will be requested there.

Important: For the porting to go smoothly, the details provided must be identical to the sipgate data. These details are:

• mobile phone number

• Number holder: your full company name

• Provider: sipgate (sometimes also sipgate Wireless or Vintage Wireless)

• Contract type: business

• Porting date: as soon as possible

• sipgate customer number (seven digits)