How do I set up two-factor authentication (2FA)?

With two-factor authentication (2FA), you can protect your personal sipgate account twice over.

Update: With two-factor authentication (2FA), you can double-protect your personal sipgate account. Because in addition to your normal password, with 2FA you must confirm the login with another device.

A practical example: On the computer, you log in as usual with your email address and password.

In the second step, you simultaneously see a six-digit code on your smartphone or tablet. You then enter this code on the computer as well, and only then are you logged in. In the following article, we explain step by step how to configure and use two-factor authentication.

1

Install app

First, you need a Authenticator app.

For this article, we have the Google Authenticator app installed on an iPhone. You can download it free of charge from the App Store or the Google Play Store. However, you can also use other apps and devices.

Confirmation via SMS is not possible, since the delivery process is insecure and reliable network reception is required.

2

Configure 2FA

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--> Log in to your account

--> Open the User settings

--> Click on the gear icon next to Two-factor authentication

3

Synchronize device

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As soon as you have started the configuration, a QR code will be displayed.

--> Open the Authenticator app on your smartphone/tablet in parallel and scan the QR code. Alternatively, you can also have a numeric key displayed, which you enter manually in your Authenticator app.

--> Once you have done this step, the app shows you a confirmation code. You must enter this on the computer and also give your device a name – e.g. Philipp iPhone.

--> Click on Complete activation and you have successfully configured two-factor authentication.

4

Login with 2FA

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--> First, enter your email address and password as usual.

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--> Now you need the six-digit code for two-factor authentication. To do this, simply open the Authenticator app on your smartphone/tablet.

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--> Simply enter the code displayed on the computer and you will be logged in.

In the Google Authenticator app you can see an expiring clock on the right next to the code. As soon as this clock has run out, a new code is created and the old code expires.

So you really have to hurry a bit when entering it, but precisely this aspect makes two-factor authentication very secure.

And don't worry: if you were a little too slow, simply enter the new code.

If verification via the Authenticator app is not possible because users do not have access to the app, two-factor authentication can be temporarily deactivated. To do this, contact customer support via the contact form with customer service. Then login is for the corresponding users only with the password possible.