# What can I do if I forgot my password?

#### Forgot password

If you have forgotten your password for the sipgate login, please follow these steps:

{% stepper %}
{% step %}
**Open password reset**

Please first go to [Forgot password](https://login.sipgate.com/resetpassword)

![Screenshot\_2021-09-14\_at\_13.47.46.png](/files/1290a29d59c514ddb4d6f6e24978ffdde2e69455)
{% endstep %}

{% step %}
**Request a new password**

Please enter your email address there and click on **Request** **new password**. You will receive a link for **resetting the password**. Follow this link and choose a new password.
{% endstep %}
{% endstepper %}

{% hint style="warning" %}
Important: If you no longer remember the email address you stored, we need a copy of your identity card or an extract from the commercial register to confirm your identity.
{% endhint %}

{% hint style="info" %}

* If you enter the email address with spaces, no email will be sent.
* If the email address is not known, no email will be sent. You will also not see a message that the email address is not assigned.
  {% endhint %}

#### Change password

You can change your password at sipgate at any time.

**Here's how:**

{% stepper %}
{% step %}
**Open user settings**

In the user, click on **user settings**. Click under **Security** for **password** on the gear icon.

![sipgate help center user6.png](/files/a34b80fd028cfbb000d012724bb0c7a7368a087b)
{% endstep %}

{% step %}
**Reset password**

Here you can request a link to reset your password.

![sipgate-account-password2.png](/files/763b6bd911dc2d1b2167d3c03203775d356fb141)
{% endstep %}
{% endstepper %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.sipgate.de/cloud-telefonanlage/en/account-management/login/was-kann-ich-tun-wenn-ich-mein-passwort-vergessen-habe.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.