How do I import and export my contacts?

Import and export contacts in sipgate - via vCard, CSV file, Gmail or transfer to Snom phones.

To import contacts from files, click under My telephony to Contacts. Bottom right you will find the option Import. If you click it, you have three options: import contacts as vCard, as CSV file or from Gmail import.

Import contacts from iPhone/Android to sipgate

To import existing contacts from your iPhone or Android smartphone into sipgate contacts, you need to upload them to your account as a vCard file .

Here's how:

1

Open iCloud

Log in to icloud.com with your Apple ID and click on the Contacts app. There you will find a small gear icon at the bottom left, which suggests the option Export vCard .

2

Select contacts

If you want to export all your contacts, first click on Select all.

3

Export vCard

Now click the gear again and select Export vCard.

4

Wait for the download

Your contacts are now automatically in the desired format downloaded.

5

Import into sipgate

In your sipgate account, you can now import the file under Contacts import.

Click on the menu item Upload vCard file.

Choose whether the contact should be private or shared.

Upload your vCard or zip file and import it.

After that, your contacts should have been imported successfully.

Import contacts from CSV file

→ You can import contacts from CSV files into your account. The .csv files must be in UTF-8 (Unicode) for contact import.

→ If you create a CSV file, it should be structured as follows: First name, last name, date of birth, notes, email address, phone numbers, company, position.

Are you having problems with UTF-8? Here you will find instructions for encodings with macOS and Windows.

Under the menu item Upload CSV file you can select your file and upload it in the next step.

Tip: No more than 2500 contacts should be imported at once. Better several batches of 2000-2500 if you have larger quantities of contacts. With more than 2500 contacts, only the first approx. 2500-2800 may be imported.

Import contacts from your Google account

→ If you have a Google account, you can also import the contacts stored there to sipgate.

→ To do this, click in your sipgate account on the menu item My telephony to Contacts and then bottom right to Import.

→ By clicking on the tile Gmail you can now choose whether you want to import the contacts to be imported only for your user profile, or also for all other users.

→ After you have clicked on Continue to sign in you authorize Google in the next step to import your contacts.

→ After your consent your contacts will be imported automatically to sipgate.

→ If the import fails, click in the settings of your Google-account on Contacts and there on Force SSL.

Import contacts to a Snom phone

Plug & Play, also auto provisioning or remote setup called, enables quick and easy configuration of Snom D phones. This only applies to phones with assigned users.

For configuration, you need the MAC addresses of the phones and firmware 10.x on the Snom. If your Snom device does not synchronize with your sipgate contacts despite the stored setting URL not, you have the option to perform the synchronization multiple times .

To do this, change the time period for renewing the settings in your Snom.

→ To do this, click on the menu item Advanced and then on Save.

→ Change the time period to e.g. five seconds. This value represents the time interval in which the device always resynchronizes.

Export of contacts

→ The button for exporting contacts can also be found under My telephony and Contacts.

There you can export your contacts as vCard or CSV file export. Transferring your contacts to a Snom works as described via Plug & Play.