# How do I prepare CSV contact import for MacOS?

You have the option to import contacts from CSV files into your account. The .csv files must be encoded in UTF-8 (Unicode) for contact import.

**You can format the CSV files in UTF-8 on macOS as follows:**

{% stepper %}
{% step %}
**Convert text**

Open the file with TextEdit and go to **Format**. Select **Convert to plain text***.* If this option is not available, the file is already plain text. In this case, no changes are necessary.

![](/files/b29403df876a907f9e0490ac61e0417b208af564)
{% endstep %}

{% step %}
**Open settings**

Click on **TextEdit** and select **settings**

![](/files/14af0832bcfa98a12d9ef67fa2f049c9bfc83208)
{% endstep %}

{% step %}
**Select UTF-8**

When **Saving** the format **Unicode (UTF-8)**

![](/files/31e865fbbc9ac932ea5b286fa2c575d2116b8a75)
{% endstep %}

{% step %}
**Save document**

Go to **File** and **Saving** the document

![](/files/1a28b5a24aebc94c86d896b3e44781165fa31a50)
{% endstep %}
{% endstepper %}

In this [help article](https://help.sipgate.de/hc/de/articles/4720276595229/preview/eyJhbGciOiJIUzI1NiJ9.eyJpZCI6NDcyMDI3NjU5NTIyOSwiZXhwIjoxNjQ4NzMyMzgxfQ.-9gYRsydrrEWizjITyJ3yJRe2XirfmkxVI3wRqUipkQ) you will learn which syntax or format the contacts must be stored in in the CSV file.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.sipgate.de/cloud-telefonanlage/en/account-management/kontakte-verwalten/wie-bereite-ich-den-csv-kontaktimport-fuer-macos-vor.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.