How do I set up call forwarding for groups?

Set up forwarding for sipgate groups – configure time-based routing, holiday profiles, and absence profiles.

The function Groups is available only to customers on sipgate classic . On sipgate neo it is integrated in a different form.

Create routing schedule for groups

As an admin you can Forwardings set up for groups. To do this, first use the steps account management --> Groups to select the group for which you want to set up forwarding.

Here you can use the routing diagram to configure the desired forwardings. You have various options. On the one hand, you can use the gear icon to set up a general time- and day-dependent forwarding.

This may be necessary, for example, if the group has a regular appointment at which it is unavailable. Three time profiles are available to you, with which you can define forwarding based on time within and outside your business hours.

You also have the option of setting up forwardings when the group line is busy or when after a certain time no one answers the call. To do this, enter the desired scenarios in group routing and finally define the destination of the forwarding . This can be any other phone number or voicemail .

Alternatively, you can also place waiting calls into a queue forwarding to another user

With a forwarding to another user or another group its forwarding rule is also taken into account. So if User A forwards to User B after 20 seconds and then to User C after another 20 seconds, this forwarding rule can be interrupted if User B has configured a forwarding after less than 20 seconds themselves. Furthermore, all forwardings disabledwhen a queue is activated. An exception applies to the direct forwarding. This remains active.

Set up automatic forwardings for groups on public holidays

You can not only set up specific time profiles for groups, but also automatic forwarding on public holidays. The already configured time-based routing is retained and automatically used again after the holiday.

With the holiday profile, you can use practical templates for the public holidays in your respective federal state to configure routing in advance. As a result, incoming calls on these days are forwarded immediately to voicemail with a custom announcement.

As an administrator, you can set up the holiday profile for a group. Proceed as follows: Group --> Edit routing --> Public holidays --> Add holiday profile.

Then select your federal state from a drop-down menu. The public holidays for your federal state for the coming year will be displayed there and updated automatically. If your group should still be reachable on certain public holidays, simply remove the checkmark next to the relevant day. Click Continueto save the settings.

In the next step, you can define an announcement for voicemail forwarding. You have the option of either using our pre-made announcement templates or uploading your own announcement.

Save the selected announcement and finish editing. You have now successfully set up a holiday profile for the group. The profile is activated automatically and applies all day, so no further settings are required.

Note: At the moment, you cannot set up the holiday profile for individual users, only for groups.

Set up calendar-based absences for groups

You can also set up individual time-based forwardings if your team, for example, has company holidays, is at a conference, or cannot be reached at a certain time for similar reasons. The already configured time-based routing is retained and will automatically be used again after the defined absence.

As an administrator, you can set up an absence profile for any group. Proceed as follows: Group --> Edit routing --> Absences --> Add absence profile.

Give your absence profile a name and use the calendar to define the period during which the forwarding should be active. Save the settings by clicking on Continue click.

In the next step, you can define an announcement for voicemail forwarding. You have the option of either using our pre-made announcement templates or uploading your own announcement.

Save the selected announcement and finish editing. You have now successfully set up an absence profile for the group. The profile is activated automatically and applies all day, so no further settings are required.

If the announcement is the same, you can define multiple periods in one absence profile. However, if you want to use different announcements, create separate profiles for them.

Update from: 26 June 2023

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Last updated 28 days ago