How do I set up call forwarding for groups?
Set up call forwarding for sipgate groups - configure time-based routing, holiday profiles and absence profiles.
Create a routing schedule for groups
As an admin, you can Forwardings set up for groups. To do this, first select via the steps account management --> Groups the group for which you want to set up call forwarding.
Here you can, via the routing diagram configure the desired call forwards. You have various options. On the one hand, you can use the gear icon a general day- and time-dependent set up call forwarding.
This can be necessary, for example, if the group has a regular appointment at which it cannot be reached. Three time profiles are available to you, with which you can set up time-based call forwarding within and outside your business hours.
You also have the option of setting up call forwarding when the group line busy is or if after a certain time no one answers the call. To do this, enter the desired scenarios in group routing and finally set the forwarding destination . This can be any other phone number or the voicemail be.
Alternatively, you can also route waiting calls to a queue .
In the case of a Forwarding to another user or a different group forwarding rule is also taken into account. So if User A forwards to User B after 20 seconds and then to User C after another 20 seconds, this forwarding rule can be interrupted if User B has configured a forwarding after less than 20 seconds themselves. Furthermore, all forwards are all call forwards deactivated, when a queue is activated. An exception is the direct forwarding. This remains active.
Set up automatic forwarding on holidays for groups
You can not only set up specific time profiles for groups, but also automatic forwarding on public holidays. The time-based routing you have already set up is retained and automatically used again after the holiday.
With the holiday profile, you can use practical templates for the public holidays in your respective federal state to configure routing in advance. Incoming calls on these days are then forwarded immediately to the voicemail with a custom greeting.
As an administrator, you can set up the holiday profile for a group. Proceed as follows: Group --> Edit routing --> Holidays --> Add holiday profile.
Then select your federal state from a drop-down menu. The public holidays for your federal state for the coming year will be displayed there and automatically updated. If your group should still be reachable on certain public holidays, simply remove the check mark next to the respective day. Click on Continue, to save the settings.
In the next step, you can set a greeting for voicemail forwarding. You have the option of either using our pre-made greeting templates or uploading your own greeting.
Save the selected greeting and finish editing. You have now successfully set up a holiday profile for the group. The profile is activated automatically and applies all day, so no further settings are required.
Set up calendar-based absences for groups
You can also set up individual time-based forwards if your team is, for example, on company holidays, at a conference, or unable to be reached at a certain time for similar reasons. The time-based routing already configured is retained and automatically used again after the specified absence.
As an administrator, you can set up an absence profile for any group. Proceed as follows: Group --> Edit routing --> Absences --> Add absence profile.
Give your absence profile a name and use the calendar to define the period during which the forwarding should be active. Save the settings by clicking on Continue click.
In the next step, you can set a greeting for voicemail forwarding. You have the option of either using our pre-made greeting templates or uploading your own greeting.
Save the selected greeting and finish editing. You have now successfully set up an absence profile for the group. The profile is activated automatically and applies all day, so no further settings are required.
Updated on: June 26, 2023
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