> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/account-management/gruppen-und-user/wie-richte-ich-weiterleitungen-fuer-gruppen-ein.md).

# How do I set up forwarding for groups?

{% hint style="info" %}
The function *Groups* is **only available to customers on sipgate classic** is available. On sipgate neo, it is integrated in a different form.
{% endhint %}

#### **Create a routing schedule for groups**

As an admin, you can **Forwardings** set up for groups. To do this, first select via the steps **account management** **-->** **Groups** the group for which you want to set up forwarding.

Here you can use the **routing diagram** configure the desired forwards. You have several options. On the one hand, you can use the **gear icon** a general **day- and time-dependent** set up forwarding.

![sipgate-hilfecenter-weiterleitungenf\_rgruppeneinrichten.jpg](/files/34bf4753a96cb3e165b95a7edbadff98b2531a1b)

This may be necessary, for example, if the group has a recurring appointment when it is not reachable. Three time profiles are available, with which you can define time-based forwarding within and outside of their business hours.

You also have the option to set up forwards when the group line **is busy** is or if after a certain time **no one answers the call**. To do this, enter the desired scenarios in group routing and finally set the **forwarding destination** This can be **any other phone number** or the **voicemail** be.

Alternatively, you can also place waiting calls in a [**queue**](https://help.sipgate.de/hc/de/articles/4403342071313) forward.

{% hint style="warning" %}
With an **Forwarding to another user** or a **different group** their forwarding rule is also observed. So if User A forwards to User B after 20 seconds and then to User C after another 20 seconds, this forwarding rule can be interrupted if User B has configured a forwarding after less than 20 seconds themselves. Furthermore, **all forwards** **deactivated**, when a **queue** is activated. An exception applies to the **direct forwarding**. This remains active.
{% endhint %}

#### **Set up automatic forwards on public holidays for groups**

You can not only set up specific time profiles for groups, but also automatic forwarding on holidays. The already configured time-based routing is retained and automatically used again after the holiday.

With the holiday profile, you can use practical templates for the holidays in your respective federal state to configure routing in advance. This means incoming calls on these days are immediately forwarded to the voicemail with an individual announcement.

As an administrator, you can set up the holiday profile for a group. Proceed as follows: **Group** **--> Edit routing --> Holidays** --> **Add holiday profile**.

![sipgate-help-center-holidays-new1.jpg](/files/3ce481ca4cb7217a4be07d8e2e63d95281c1c169)

Then select your federal state from a dropdown menu. The holidays for your federal state for the coming year will be displayed there and updated automatically. If your group should still be reachable on certain holidays, simply remove the checkmark next to the respective day. Click on **Continue**to save the settings.

![sipgate-help-center-holidays-new2.jpg](/files/6fe19dc655028161e12c72537ef0bf9065d5867b)

In the next step, you can define an announcement for voicemail forwarding. You have the option of either using our pre-made announcement templates or uploading your own announcement.

![sipgate-help-center-holiday-profile4.jpg.jpg](/files/cc03f7d3974cbd55a9587c237c0d52d37af43f23)

Save the selected greeting and finish editing. You have now successfully set up a holiday profile for the group. The profile is activated automatically and applies all day, so no further settings are required.

![sipgate-help-center-holidays-new3.jpg](/files/8822a4efd148e2c1df32c2f1008dbd8eeb1079ef)

{% hint style="info" %}
**Note:** At the moment, you cannot set up the holiday profile for individual users, only for groups.
{% endhint %}

#### **Set up calendar-based absences for groups**

You can also set up individual time-based forwards if your team is, for example, on company holidays, at a conference, or cannot be reached at a certain time for similar reasons. The time-based routing already configured remains in place and is automatically used again after the defined absence.

As an administrator, you can set up an absence profile for any group. Proceed as follows: **Group --> Edit routing --> Absences --> Add absence profile**.

![sipgate-Hilfecenter-Abwesenheitsprofil-1.jpg](/files/344e8b861b5519ccf23ce1759a1b8f58f2d103ac)

Give your absence profile a name and use the calendar to define the period during which forwarding should be active. Save the settings by clicking **Continue** click.

![sipgate-Hilfecenter-Abwesenheitsprofil-2.jpg](/files/b30e35c975c51f7c6e24f196467b88464fbdc2fc)

In the next step, you can define an announcement for voicemail forwarding. You have the option of either using our pre-made announcement templates or uploading your own announcement.

![sipgate-Hilfecenter-Abwesenheitsprofil-3.jpg](/files/8ea7e0aad0f9d4bf1565aee415ff1397a6e646ee)

Save the selected announcement and finish editing. You have now successfully set up an absence profile for the group. The profile is activated automatically and applies for the whole day, so no further settings are required.

![sipgate-Hilfecenter-Abwesenheitsprofil-4.jpg](/files/2c3dda06de68052aacfd4c9a0b0d4fd3e7b95287)

{% hint style="info" %}
If the announcement is the same, you can define multiple periods in one absence profile. However, if you want to use different announcements, create separate profiles for them.
{% endhint %}

Updated on: June 26, 2023


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