> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/account-management/gruppen-und-user/wie-lege-ich-eine-gruppe-an.md).

# How do I create a group?

{% hint style="info" %}
The function *Groups* is **only available to customers on sipgate classic** available. On sipgate neo, it is integrated in a different form.
{% endhint %}

#### **Create a group**

In your sipgate account, as an admin you can combine multiple users, e.g. from a department or a project, into groups. Each group created can be linked to its own phone number or extension. To create a group, go to the [group management](https://app.sipgate.com/groups). There you can use the button **Add group** integrate new groups into the account.

Then you can assign each group a suitable name. If you click on a created group, you can use the menu item **Participants** to add and remove users. For technical reasons, the number of users in a group is limited to 20.

Via the **group routing** you finally define which phone number should be assigned to the group and which devices should ring when a call comes in on the group number. Here you have the option of linking several end devices to which the call is connected simultaneously.

#### **More settings**

If you want to greet callers with a **personal announcement** you can create a [**custom greeting** ](https://help.sipgate.de/hc/de/articles/4403553543313)This way you can also transfer your individual branding to the phone system.

By activating a [**queue** ](https://help.sipgate.de/hc/de/articles/4403342071313)callers can be handled during high call volumes and, as soon as users in the group become available, connected through.

Similar to user routing, groups can also be equipped with [**time-based routings**](https://help.sipgate.de/hc/de/articles/4407400044433) . With time profiles, you are able to route calls to different phone numbers at different times.

Also, groups also have their own [**Fax**](https://help.sipgate.de/hc/de/articles/4408910352529-Fax-f%C3%BCr-Gruppen-anlegen). Faxes that are important for the entire group can thus be sent and received via the group phone number.

For each group, there is also a separate [**event list**](https://help.sipgate.de/hc/de/articles/4403663747985)**.** This is shared with all group members. Here you have the option of storing notes on individual events, e.g. completed callbacks for missed calls, which are visible to all members of the group.


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