How do I create a group?

How to create a group in sipgate – bundle users, assign phone numbers, and set up a greeting and hold queue.

The function Groups is available only to customers on sipgate classic . On sipgate neo it is integrated in a different form.

Create a group

In your sipgate account, as an admin you can combine several users, e.g. from a department or a project, into groups. Each group created can be linked to its own phone number or extension. To create a group, go to the group management. There you can use the button Add group to add new groups to the account.

You can then assign a suitable name to each group. If you click on a created group, you can use the menu item Participants to add and remove users. For technical reasons, the number of users in a group is limited to 20.

Via the group routing you finally define which phone number should be assigned to the group and which devices ring when a call comes in to the group number. Here you have the option of linking several end devices to which the call is routed simultaneously.

Additional settings

If you want to greet callers with a personal announcement you can create a custom greeting This allows you to transfer your individual branding to the telephone system as well.

By activating a queue callers can be caught when call volumes are high and, as soon as users of the group are available, connected through.

Analogous to user routing, groups can also be equipped with time-based routings . With time profiles, you are able to route calls to different phone numbers at different times.

In addition, groups also have their own Fax. Faxes that are important for the entire group can thus be sent and received via the group phone number.

For each group there is also a separate event list. This is shared with all group members. Here you have the option of storing notes on individual events, e.g. completed callbacks for missed calls, which are visible to all members of the group.