> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/account-management/gruppen-und-user/wie-lege-ich-eine-gruppe-an.md).

# How do I create a group?

This is how you create a group in sipgate - bundle users, assign numbers, set up greetings and a queue.

{% hint style="info" %}
The function *Groups* is **is available only to customers on sipgate classic** available. On sipgate neo, it is integrated in a different form.
{% endhint %}

#### **Create a group**

In your sipgate account, as an admin you can group several users, e.g. from a department or a project, into groups. Each group you create can be linked to its own phone number or extension. To create a group, go to the [group management](https://app.sipgate.com/groups). There you can use the button **Add group** to add new groups to the account.

You can then give each group a suitable name. If you click on a created group, you can use the menu item **Participants** to add and remove users. For technical reasons, the number of users in a group is limited to 20.

Through the **group routing** you finally define which phone number should be assigned to the group and which devices should ring when a call comes in to the group number. Here you can link multiple devices to which the call is simultaneously forwarded.

#### **Additional settings**

If you want to greet callers with a **personal announcement** you can create a [**custom greeting** ](https://help.sipgate.de/hc/de/articles/4403553543313)This allows you to carry your individual branding over to the phone system as well.

By activating a [**call queue** ](https://help.sipgate.de/hc/de/articles/4403342071313)callers can be held during high call volumes and, as soon as users in the group become available, connected through.

Similar to user routing, groups can also be equipped with [**time-based routing**](https://help.sipgate.de/hc/de/articles/4407400044433) With time profiles, you are able to route calls to different numbers at different times.

Groups also have their own [**Fax**](https://help.sipgate.de/hc/de/articles/4408910352529-Fax-f%C3%BCr-Gruppen-anlegen). Faxes, which are important for the entire group, can thus be sent and received via the group phone number.

For each group, there is still a separate [**event list**](https://help.sipgate.de/hc/de/articles/4403663747985)**.** This is shared with all group members. Here you have the option to add notes to individual events, e.g. completed callbacks for missed calls, which are visible to all members of the group.


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