How to create a group in sipgate – combine users, assign phone numbers, and set up greeting and queue.
The function Groups is only available to customers on sipgate classic is available. On sipgate neo, it is integrated in a different form.
In your sipgate account, as an admin you can combine multiple users, e.g. from a department or a project, into groups. Each group you create can be linked to its own phone number or extension. To create a group, go to the group management. There you can use the button Add group to add new groups to the account.
You can then assign each group a suitable name. If you click on a created group, you can use the menu item Participants to add and remove users. For technical reasons, the number of users in a group is limited to 20.
Via the group routing you finally determine which phone number is assigned to the group and which devices ring when a call comes in on the group number. Here you have the option of linking multiple devices, to which the call is forwarded simultaneously.
If you want callers to be greeted with a personal announcement you can create a custom greeting This allows you to carry your individual branding over to your phone system as well.
By activating a queue callers can be handled during high call volumes and connected as soon as users in the group become available.
Similar to user routing, groups can also be equipped with time-based routings Using time profiles, you are able to route calls to different phone numbers at different times.
In addition, groups also have their own Faxfax device
For each group there is also a separate event list. This is shared with all group members. Here you have the option to add notes to individual events, e.g. completed callbacks for missed calls, which are visible to all members of the group.
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