> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/account-management/gruppen-und-user/wie-kann-ich-user-anlegen-und-verwalten.md).

# How can I create and manage users?

For your employees to be able to use sipgate, they must be created and set up in the account as users. You will learn how this works in the next step.

{% tabs %}
{% tab title="sipgate classic" %}
**Create users**\
In the account management, open the section **Phone system --> Users**. There you can add new users and enter their personal details. If required, admin rights can also be assigned right there. Then decide whether the person may use telephony and/or fax, and assign a phone number and, if desired, an extension.

![](/files/0365b15f0f09069e30c466061aa3e259a77e06c6)

**Set up phone numbers and extensions later**\
If a user is to receive a phone number later, open the **Routing** in the user menu. Here you will see a diagram in which you can, via **Edit routing** add additional phone numbers or extensions. As long as the routing is not complete, a notice appears that the user is not yet able to make calls.

**Add devices**\
In the view **My Telephony** you can add a new device to the routing diagram at any time. VoIP phones, mobile devices, or external lines are possible. From the third device per user onward, additional costs apply.

**Manage users**\
In the **User settings** both admins and the users themselves can adjust data such as name, password, or email address.

![](/files/2f616e77242d129a90e403d6d28fa1c7f381066b)

Location assignment is also possible there. Admin rights can be activated later at any time by switching on the toggle in the **Permissions management** for administrative rights.

**Delete users**\
To remove a user, open the profile, click the three-dot icon, and select the option **Delete**.

![](/files/639b3c5dc131c39462a19dca2c89c9b4bb2ebcc9)
{% endtab %}

{% tab title="sipgate neo" %}
Newer accounts also include two users automatically created immediately after the contract is signed. More can be added without any problems.

**Create users**\
Under **Phone system --> Users** you can add new users, enter their data, and optionally grant admin rights. You also determine whether the person may use telephony or fax. Phone numbers and extensions can be assigned immediately or later.

**Manage devices and apps**\
In the menu **User --> Apps and devices** you can see the sipgate app, add phones or mobile devices, and manage fax lines.

**Further management options**

* **Routing:** Phone numbers and extensions can be added at any time.
* **Location:** Under **Profile --> Location** a user can be assigned to a stored location.
* **Admin rights:** In the overview under **Permissions management** activate or revoke.
* **Delete users:** Via the three-dot menu in the user profile.
  {% endtab %}
  {% endtabs %}


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