> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/account-management/gruppen-und-user/wie-kann-ich-user-anlegen-und-verwalten.md).

# How can I create and manage users?

Instructions for creating, managing, and deleting users in sipgate – assign phone numbers, add devices, and grant admin rights.

For your employees to use sipgate, they must be created and set up as users in the account. You'll learn how this works in the next step.

{% tabs %}
{% tab title="sipgate classic" %}
**Create user**\
In the account administration, open the section **Phone system --> Users**. There you can add new users and enter their personal details. If required, you can also assign admin rights right there. Then decide whether the person may use telephony and/or fax, and assign a phone number and, if desired, an extension.

![](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-39ca667e209dc33068cca202e42ea5997c174e63%2Fmceclip0.png?alt=media)

**Set up phone numbers and extensions later**\
If a user is to receive a phone number later, open **Routing** in the user menu. Here you will see a diagram in which you can, via **Edit routing** add additional phone numbers or extensions. As long as the routing is not complete, a notice appears that the user is not yet ready for telephony.

**Add devices**\
In the view **My telephony** you can add a new device to the routing diagram at any time. Possible devices include VoIP phones, mobile devices, or external connections. Additional costs apply starting with the third device per user.

**Manage users**\
In the **User settings** both admins and users themselves can adjust data such as name, password, or email address.

![](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-e5db2dc4c72e56ad1a7dc115f40ceae975b69dae%2Fmceclip1.png?alt=media)

Location assignment is also possible there. Admin rights can be activated later at any time by switching on the **rights management** toggle for administrative rights.

**Delete user**\
To remove a user, open the profile, click the three-dot icon, and select the option **Delete**.

![](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-661cb9ac4261cee831b5f328ce7a2a2b25f9a818%2Fmceclip2.png?alt=media)
{% endtab %}

{% tab title="sipgate neo" %}
Newer accounts also include two users that are created automatically immediately after the contract is concluded. More can be added without any problems.

**Create user**\
Under **Phone system --> Users** you can add new users, enter their details, and optionally assign admin rights. You also define whether the person may use telephony or fax. Phone numbers and extensions can be assigned immediately or later.

**Manage devices and apps**\
In the menu **Users --> Apps and devices** you can see the sipgate app, add phones or mobile devices, and manage fax connections.

**Further management options**

* **Routing:** Phone numbers and extensions can be added at any time.
* **Location:** Under **Profile --> Location** a user can be assigned to a saved location.
* **Admin rights:** In the overview under **rights management** activate or revoke.
* **Delete user:** Via the three-dot menu in the user profile.
  {% endtab %}
  {% endtabs %}


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