How can I add multiple users to my account at the same time?

Create multiple users at once in sipgate - via CSV upload or directory import through Microsoft Entra ID or Google Workspace.

In this article you will find a detailed step-by-step guide on how, as an admin, you can create multiple users at the same time in just a few clicks. To do this, you can use your directory provider's data import (Microsoft or Google) or use a CSV file. In addition, you can check and edit the corresponding user data before adding the users to the account.

In the first step, go to the account management to Users and then select Add multiple users .

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In the next step, select the import method: CSV upload or Directory import via Microsoft Entra ID or Google Workspace Directory.

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CSV upload

For the CSV import, upload the corresponding CSV file with the user information.

You can also use our CSV template for this, which you can download here can.

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Directory import (Microsoft/Google)

This section shows the upload of user data via Microsoft Entra ID as an example. This process will be very similar to Google Workspace Directory in principle, but some steps may differ.

After you selected Microsoft Entra ID as the import method in the previous step, you will be redirected to sign in to Microsoft.

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In the next step, agree that sipgate may access the data of the directory provider. If the permission is not granted, the setup process cannot continue. If some user data was entered incorrectly, it will appear highlighted in red in the review view and can then be corrected.

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Once all errors in the imported data have been corrected, this is shown by a green indicator at the bottom left. Only then can you continue the process by clicking the Continue-button click.

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Initially, you can optionally enable transcriptions for all users' voicemails. However, you can also continue without this setting.

Please note that if you do not enable voicemail transcriptions for the users in this step, you can change this later. However, this function must be corrected individually for each user.

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In the final step, start the import with the button Add [number] users.

The new users will be informed by email that they have been added to the account.

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Once the upload process is complete, you will receive a notification that all users were successfully added.

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