How can I add and remove a group greeting?

How to add, change, or remove a greeting announcement for sipgate groups – via upload, recording, or standard announcement.

The function Groups is available only to customers on sipgate classic . On sipgate neo it is integrated in a different form.

If a group including members has been set up, you as admin have the option to equip your group with a greeting, e.g. an individual company greeting. Here, you can choose from several standardized announcements or an MP3 file of your own to upload. Alternatively, you can also record it directly over the phone and save it. A greeting can be activated or deactivated via the process Edit routing in group routing.

How is a greeting with a standard announcement created?

Select in the group overview the group for which you want to set up a greeting. Via group routing, you can now add the greeting. If you do not upload your own greeting, a preconfigured standard announcement from sipgate will be used.

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How can the greeting announcement be changed?

Go to the group overview to the group in which you want to change the announcement. Here, click the button greeting and then on the gear icon. You can now record an announcement via Click2Record with your VoIP phone. Then simply select the announcement (or upload a previously recorded announcement as an MP3 file) and save. You also have the option of choosing from two different standard announcements.

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Important: For calls via extension (internal communication), the greeting of a group does not apply.

How to remove a greeting

Go to the group overview. Select the Group for which you want to remove a greeting. Then click on Edit routing. Now you can delete the greeting by clicking the trash icon in the button greeting . You will receive a security notice asking whether you really want to delete the endpoint. Confirm this with Yes. The greeting is now removed from the group.