> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/account-management/gruppen-und-user/wie-kann-ich-eine-gruppen-begruessung-hinzufuegen-und-entfernen.md).

# How can I add and remove a group greeting?

{% hint style="info" %}
The function *Groups* is **only available to customers on sipgate classic** is available. On sipgate neo, it is integrated in a different form.
{% endhint %}

If a group including members has been set up, you as admin have the option to give your group a **greeting**, e.g. a custom company greeting. In doing so, you can choose from **several standardized announcements** choose or **your own MP3** upload. Alternatively, you can also **record it directly over the phone** and save it. A greeting can via the process **Edit routing** in group routing be activated or deactivated.

**How is a greeting with a standard announcement created?**

Select in the [group overview](https://app.sipgate.com/groups) the group for which you want to set up a greeting. You can now add the greeting via group routing. If you do not upload your own greeting, a preset standard announcement from sipgate is used.

![sipgate-help-center-greeting-add-and-remove.jpg](/files/196911ac0700e47829f30c585913aefc05b3c52e)

**How can you change the greeting announcement?**

Go to the [group overview](https://app.sipgate.com/groups) the group in which you want to change the announcement. Here click the button **greeting** and then on the **gear icon**. You can now record an announcement via Click2Record with your VoIP phone. Then simply select the announcement (or upload a previously recorded announcement as an MP3 file) and **save**. You also have the option to choose from two different standard announcements.

![sipgate-help-center-greeting-add-and-remove.jpg](/files/196911ac0700e47829f30c585913aefc05b3c52e)

{% hint style="info" %}
Important: For a call via extension (internal communication), the greeting of a group does not apply.
{% endhint %}

**How to remove a greeting**

Go to the [group overview](https://app.sipgate.com/groups). Select the **Group** for which you want to remove a greeting. Then click on **Edit routing**. You can now delete the greeting by clicking the trash icon in the button **greeting** click. You will receive a security prompt asking whether you really want to delete the endpoint. Confirm this with **Yes**. The greeting is now removed from the group.


---

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