How do I activate the queue?

Instructions for activating the queue in sipgate groups - set up hold music and catch calls when capacity is reached.

The function Groups is is available only to customers on sipgate classic available. On sipgate neo, it is integrated in a different form.

With a call queue, you can answer incoming calls even if all members of the group are already on a call. Callers then hear a message saying that all lines are busy and the call will be connected as soon as a line becomes free. All waiting calls are connected to the next available extension in order of their waiting time.

How to activate the call queue

Select in the group overview select the group for which you want to activate a call queue. Via Edit routing you can activate and deactivate the call queue in the routing diagram.

sipgate-hilfecenter-gruppenbegr__unghinzuf_genundentfernen.jpg

Within the diagram, you can also manage the audio files. In addition to a pre-recorded announcement, you can also create your own custom hold music. To do this, you first need to click on the call queue card and then select "Manage call queue" via the settings gear.

sipgate-hilfecenter-diewarteschleifeaktivierenno.3.jpg

Now you can upload your own audio files via drag and drop.

When the call queue is activated, all callers end up in the queue (music) and are forwarded to the next available users in the selected group. Waiting time and the number of people waiting are unlimited. The call queue does not apply to internal calls to the group.

When a call queue is activated, all forwarding rules are deactivated. So that calls outside your business hours do not end up in the queue, you can set up a second time profile. There you can set up a forwarding rule, for example a voicemail. Important: make sure you check the box for "Forwarding rules should take effect immediately in all cases".

screenshot_hc.png