> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/account-management/gruppen-und-user/wie-aktiviere-ich-die-warteschleife.md).

# How do I activate the queue?

Instructions for activating the queue in sipgate groups – set up hold music and catch calls when capacity is reached.

{% hint style="info" %}
The function *Groups* is **is only available to customers on sipgate classic** available. On sipgate neo, it is integrated in a different form.
{% endhint %}

With a queue, you can accept incoming calls even if all members of the group are already on a call. Callers then hear a message that all lines are busy and that the call will be put through as soon as a line becomes free. All waiting calls are connected to the next free extension in order of their waiting time.

## How to activate the call queue

In the [group overview](https://app.sipgate.com/groups) Select the group for which you want to activate a call queue. Via **Edit routing** you can activate and deactivate the call queue in the routing diagram.

![sipgate-help-center-group-greeting-add-and-remove.jpg](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-88e784d9e114f5c5829ae7e7a2677976e9c96b47%2Fsipgate-hilfecenter-gruppenbegr__unghinzuf_genundentfernen.jpg?alt=media)

Within the diagram, you can also manage the audio files. In addition to a pre-recorded announcement, you can also create your own custom hold music. To do this, you first need to click on the call queue card and then select "Manage call queue" via the settings gear.

![sipgate-hilfecenter-diewarteschleifeaktivierenno.3.jpg](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-c953f38610d45de229eafe551937c737b46d1527%2Fsipgate-hilfecenter-diewarteschleifeaktivierenno.3.jpg?alt=media)

Now you can upload your own audio files via drag and drop.

If the call queue is activated, all callers end up in the call queue (music) and are forwarded to the next available users of the selected group. Waiting time and number of waiting callers are unlimited. The call queue does not apply to an internal call to the group.

{% hint style="warning" %}
If a call queue is activated, all forwarding options are disabled. So that calls outside your business hours do not end up in the call queue, you can set up a second time profile. There you can set up a forwarding option, for example voicemail. Important: make sure to tick the box for "Forwarding should take effect immediately in all cases."
{% endhint %}

![screenshot\_hc.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-ad1c1cec6cd3aca522aed8fc995faf7c5db860b4%2Fscreenshot_hc.png?alt=media)


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