> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/account-management/gruppen-und-user/welche-anrufstatistiken-stehen-fuer-gruppen-zur-verfuegung.md).

# Which call statistics are available for groups?

{% hint style="info" %}
The function *Groups* is **only available to customers on sipgate classic** available. On sipgate neo, it is integrated in a different form.
{% endhint %}

With call statistics for groups, admins receive the most important key figures about your incoming telephony in real time. On the group details page, you can therefore evaluate various metrics for incoming calls to their groups individually for each month.

With an **enabled queue** admins can also use call statistics to record the current number of people waiting as well as the average waiting time in the queue over the last 30 days. All recorded data can also be filtered by month, retroactively for up to one year.

For a better overview, reachability is additionally displayed as **graph** visualized. This allows you to evaluate reachability on individual days. In addition, the data can also be downloaded in CSV format, with an hourly breakdown provided. This makes it possible, for example, to record times with increased call volume in order to schedule employees' working hours accordingly. The feature can be activated as a **free** option in the logged-in area via the tile **Contracts and products** for one or more groups.

{% hint style="warning" %}
Important: If a group is deleted, the call statistics for this group are automatically deleted as well.
{% endhint %}

Explanations of the key figures:

* **Incoming calls**: Number of calls that came in to the group phone number during the selected period.
* **Answered calls**: Number of calls answered by group members during the selected period. If the queue is enabled, this includes the number of calls that were answered after waiting in the queue.
* **Missed calls**: Number of calls that were not answered. This also includes forwarded calls, both to other phone numbers and to voicemail. If the queue is enabled, this also includes calls where callers hung up while waiting.

{% hint style="info" %}
In call statistics, forwarded calls are counted as follows: If the forwarded call is answered, it is considered "**answered**" in the event list and in the group statistics. If, on the other hand, it is not answered, it is considered "**missed**" -- both in the event list and in the group statistics.
{% endhint %}

* **Reachability rate**: Ratio of successfully answered calls to the total number of incoming calls.
* **Voicemail messages**: Number of messages left by callers on voicemail, if this is enabled as a forwarding option.
* **Average call duration**: Average duration of calls (including forwarded calls that were answered) during the selected period.


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