> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/account-management/gruppen-und-user/welche-anrufstatistiken-stehen-fuer-gruppen-zur-verfuegung.md).

# Which call statistics are available for groups?

{% hint style="info" %}
The function *Groups* is **only available to customers on sipgate classic** is available. On sipgate neo, it is integrated in a different form.
{% endhint %}

With the group call statistics, admins get the most important key figures about your incoming telephony in real time. On the group detail page, you have the option to evaluate various metrics for incoming calls to your groups individually for each month.

With an **activated waiting queue** admins can also use the call statistics to record the current number of people waiting as well as the average waiting time in the waiting queue over the last 30 days. All recorded data can also be filtered by month,ย้อนหลัง up to one year.

For a better overview, availability is additionally displayed visually as a **graph** This allows you to evaluate availability on individual days. In addition, the data can also be downloaded in CSV format, with an hourly list provided. This makes it possible, for example, to record times with increased call volume in order to plan employees' working hours accordingly. The feature is available as a **free** option in the logged-in area via the tile **Contracts and products** activatable for one or more groups.

{% hint style="warning" %}
Important: If a group is deleted, the call statistics for this group are also automatically deleted.
{% endhint %}

Explanations of the key figures:

* **Incoming calls**: Number of calls that came in on the group phone number during the selected period.
* **Answered calls**: Number of calls that were answered by group members during the selected period. If the waiting queue is activated, this includes the number of calls that were answered after waiting in the queue.
* **Missed calls**: Number of calls that were not answered. This also includes forwarded calls, both to other phone numbers and to voicemail. If the waiting queue is activated, this also includes calls where callers hung up while waiting.

{% hint style="info" %}
In the call statistics, forwarded calls are counted as follows: If the forwarded call is answered, it is listed as "**answered**" in the event list and the group statistics. If, on the other hand, it is not answered, it is considered "**missed**" -- both in the event list and in the group statistics.
{% endhint %}

* **Availability rate**: Ratio of successfully answered calls to the total number of incoming calls.
* **Voicemail messages**: Number of messages left by callers on voicemail, if this is enabled as forwarding.
* **Average call duration**: Average duration of calls (including forwarded calls that were answered) during the selected period.


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