> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/account-management/gruppen-und-user.md).

# Groups and users

- [The admin dashboard in sipgate](https://help.sipgate.de/cloud-telefonanlage/en/account-management/gruppen-und-user/das-admin-dasboard-bei-sipgate.md): Overview of the sipgate admin dashboard – menu structure, quick links, and management of users, channels, and products.
- [How can I create and manage users?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/gruppen-und-user/wie-kann-ich-user-anlegen-und-verwalten.md): Instructions for creating, managing, and deleting users in sipgate – assign numbers, add devices, and grant admin rights.
- [How can I add multiple users to my account at the same time?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/gruppen-und-user/wie-kann-ich-mehrere-user-gleichzeitig-zu-meinem-account-hinzufuegen.md): Create multiple users in sipgate at the same time – via CSV upload or directory import through Microsoft Entra ID or Google Workspace.
- [Which call statistics are available for groups?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/gruppen-und-user/welche-anrufstatistiken-stehen-fuer-gruppen-zur-verfuegung.md): Overview of sipgate group statistics – reachability rate, waiting times, call duration, and CSV export for admins.
- [How do I create a group?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/gruppen-und-user/wie-lege-ich-eine-gruppe-an.md): How to create a group in sipgate – bundle users, assign phone numbers, and set up a greeting and hold queue.
- [How do I assign phone numbers and extensions to groups?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/gruppen-und-user/wie-vergebe-ich-rufnummern-und-durchwahl-fuer-gruppen.md): Guide to assigning phone numbers and extensions to sipgate groups – including a list of blocked extensions.
- [How do I set up call forwarding for groups?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/gruppen-und-user/wie-richte-ich-weiterleitungen-fuer-gruppen-ein.md): Set up forwarding for sipgate groups – configure time-based routing, holiday profiles, and absence profiles.
- [How can I add and remove a group greeting?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/gruppen-und-user/wie-kann-ich-eine-gruppen-begruessung-hinzufuegen-und-entfernen.md): How to add, change, or remove a greeting announcement for sipgate groups – via upload, recording, or standard announcement.
- [How do I activate the hold queue?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/gruppen-und-user/wie-aktiviere-ich-die-warteschleife.md): Guide to activating the hold queue in sipgate groups – set up hold music and catch calls when lines are busy.


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