What should I choose: Channels or groups?

sipgate offers Channels and groups for routing with multiple users and time profiles. Learn the differences here.

This function of the Groups is is only available to customers on sipgate classic available. On sipgate neo, shared channels are available for this purpose.

sipgate currently offers the option to set up channels and groups for routing with multiple users and time profiles. Groups cover all routing requirements. With channels, the enhanced integration of the sipgate App, centralized communication, and optimized customer support are added, including a new dashboard and detailed call statistics. Learn more in this article about the advantages of both options to find the most suitable solution for your specific telephony needs.

Routing channels vs. groups

The tables below show the current feature set of both features. sipgate channels are continuously being developed. In the future, you will also be able to implement complex telephony scenarios with channels.

Routing	Channels	Groups
Number of users	Per channel: any number of users	Per group: max. 20 users
Number of devices	Per user: 1 device in addition to the sipgate app (no mobile devices)	Per user: any number of devices (including mobile devices)
Phone number (extension, number being ported)	All phone numbers (landline, mobile, and international numbers)	All phone numbers (landline, mobile, and international numbers)
Only already ported numbers can be set up	Numbers currently being ported can already be set up
sipgate app integration	Dedicated channels overview in the app with an integrated inbox per channel as well as visibility of all users' availability in the channel	The call list is visible in the app, but cannot be separated from other calls, as there is no separate user area
Distribution logic	Parallel ringing, longest idle time, and fixed ringing order	Parallel ringing only
Record call	Call recordings are not possible in the sipgate app via *6	Calls started via the webphone can be recorded with *6

Statistics channels vs. groups

Statistics	Channels	Groups
Live statistics	Live display of the current call volume and utilization in the channels	Live display for the queue
KPIs	Daily service level target values can be individually configured and are visible in the dashboard	Summarized and viewable for the last 30 days or previous months
Individual statistics	Individual user statistics can be activated in compliance with data protection regulations	No individual user statistics available
Sharing of statistics	Admins can share the statistics dashboard with any user (team leads) without granting admin rights	No sharing possible

sipgate app channels vs. groups

sipgate App	Channels	Groups
Log in and out	Individual log in and out with one click in the app	No individual log in and out in the app
Division	Separate area for channels with number overview, log in and out area, and channels inbox	No separate group area: incoming group calls are visible in the call list, but there is no separate group inbox
Status display	User status is visible to all channel members	No overview of the status of the other members