What should I choose: Channels or groups?
sipgate offers Channels and groups for routing with multiple users and time profiles. Learn the differences here.
This function of the Groups is available only to customers on sipgate classic is available. On sipgate neo, shared channels are available for this purpose.
sipgate currently offers the option of setting up channels and groups for routing with multiple users and time profiles. Groups cover all routing requirements. With channels, there is also the advanced integration of the sipgate app, centralized communication, and optimized customer support, including a new dashboard and detailed call statistics. Learn more in this article about the advantages of both options in order to find the best-suited solution for your specific telephony needs.
Routing Channels vs. Groups
The tables below show the current range of functions of both features. sipgate Channels are being continuously developed. In the future, you will also be able to implement complex telephony scenarios with channels.
Number of users
Per channel: any number of users
Per group: max. 25 users
Number of devices
Per user: 1 device besides the sipgate app (no mobile devices)
Per user: any number of devices (including mobile devices)
Phone number (extension, number in porting)
All phone numbers (landline, mobile, and international numbers)
All phone numbers (landline, mobile, and international numbers)
Only numbers that have already been ported can be set up
Numbers in the process of being ported can already be set up
sipgate app integration
Separate channels overview in the app with integrated inbox per channel as well as visibility of all users' availability in the channel
The call list is visible in the app, but cannot be separated from other calls, since there is no separate user area
Distribution logic
Simultaneous ringing, longest idle time, and fixed ringing order
Only simultaneous ringing
Record call
Call recordings are not possible in the sipgate app via *6
Calls started via the webphone can be recorded with *6
Statistics Channels vs. Groups
Live statistics
Live display of the current call volume and utilization in the channels
Live display for the queue
KPIs
Daily service level targets can be individually configured and are visible in the dashboard
Summarized for the last 30 days or previous months can be viewed
Individual statistics
Individual user statistics can be activated in compliance with data protection regulations
No individual user statistics available
Sharing statistics
Admins can share the statistics dashboard with any user (team leads) without granting admin rights
No sharing possible
sipgate app channels vs. groups
Sign in and out
Individual sign-in and sign-out with one click in the app
No individual sign-in and sign-out in the app
Division
Separate area for channels with phone number overview, sign-in and sign-out area, and channels inbox
No separate group area: incoming group calls are visible in the call list, but there is no separate group inbox
Status display
User status is visible to all channel members
No overview of the status of the other members
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