How do I set up call forwarding for channels?

Instructions for setting up forwarding in sipgate Channels – forward to users, groups, or voicemail.

You have the option of setting up a forwarding from a channel to a user, a group, or a voicemail for certain scenarios. Depending on the scenario, different configurations are required, which are described in more detail in this article.

Forwarding to a user or a voicemail

If you want to forward to a user, in the final step in channel routing, specify after what call duration the call should be forwarded and add the corresponding user for the forwarding. In this example, the call is forwarded to the user Max Tester after one minute.

Please note that the user to whom the call is to be forwarded cannot themselves be a member of the channel.

If you want to forward to a voicemail instead, enter a greeting as the forwarding destination in the final step and select which greeting should be played.

Screenshot from 2025-05-09 11-28-00.png

Forwarding to a group

If you want to forward from a channel to a group, you first need a forwarding from the channel to a user, as described in the first example.

Then, in the user you selected, set up an immediate forwarding to a group.

Screenshot from 2025-05-09 11-44-43.png