> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/account-management/channels/wie-stelle-ich-weiterleitungen-fuer-channels-ein.md).
# How do I set up forwarding for Channels?
Instructions for setting up forwarding in sipgate Channels - forward to users, groups, or voicemail.
With forwarding, you can define what happens to a call if it is not answered within a channel. Calls can, for example, be forwarded to a user, a group, or a voicemail.
In channel routing, you can easily set up the desired forwarding via drag & drop and combine multiple forwardings if needed.
#### Set up forwarding
Open the routing of the desired channel. In the sidebar you will find the available elements for your routing.
Drag the desired forwarding from the sidebar to the appropriate position in the routing via drag & drop. The possible positions are highlighted in color. Then you can define when the forwarding should take place and where the call should be forwarded to. As a destination, you can select a user, a group, or a voicemail, for example.
If you want to forward directly to a phone number, edit the users and deactivate all users of the channel.\
Then create a forwarding to a phone number.\
You will then see that the incoming sipgate phone number is forwarded directly to the external phone number.
{% hint style="warning" %}
If you want to forward a call to a user, that user may not simultaneously be a member of the channel.
{% endhint %}
#### Set up multiple forwards as a cascade
You can also set up several forwards in succession. This creates a forwarding cascade. This allows you, for example, to define the following order: **Channel → User → Voicemail**
If a call cannot be successfully delivered via the first forwarding, the next forwarding you configured will then take effect. This allows you to individually determine in what order different destinations are called and what should happen if a previous destination is unreachable.
#### Forward to a voicemail
If a call is to end up in a voicemail at the end of the routing, add the corresponding voicemail as a forwarding.
Select which voicemail should be used.
You can also use the voicemail as the final step of a forwarding cascade, so that unanswered calls end up there in the end.
You also add further forwards at the desired position in the routing via drag & drop.
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