> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/account-management/channels/wie-stelle-ich-weiterleitungen-fuer-channels-ein.md).

# How do I set up forwarding for Channels?

You have the option to set up forwarding from a channel to a user, a group, or a voicemail for certain scenarios. Depending on the scenario, different configurations are required, which are described in more detail in this article.

#### Forwarding to a user or voicemail

If you want to forward to a user, define in the last step in channel routing after how long a call should be forwarded and add the relevant user for the forwarding. In this example, calls are forwarded to the user Max Tester after one minute.

{% hint style="warning" %}
Please note that the user to whom the call is to be forwarded cannot themselves be a member of the channel.
{% endhint %}

If you want to forward to a voicemail instead, enter a greeting as the forwarding destination in the last step and select which greeting should be played.

![Screenshot from 2025-05-09 11-28-00.png](/files/60c4e5a3169a9531cb3ee628d25bd4475d147ac4)

#### Forwarding to a group

If you want to forward from a channel to a group, you first need to set up a forwarding from the channel to a user, as described in the first example.

Then, in the user you selected, set up an immediate forwarding to a group.

![Screenshot from 2025-05-09 11-44-43.png](/files/dc0b78759d5ee9f1993ad89d3482529fc2f114e2)


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