> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/account-management/channels/wie-kann-ich-meine-statistiken-fuer-channels-exportieren.md). # How can I export my statistics for Channels? As **admin** you have the option to statistically evaluate the availability of the last 60 days separately for all created channels. For this, an automatic report is created that records all **incoming calls** records. To download the current statistics, go to the corresponding channel routing on the left and click **Data export**. In newer contracts, simply under the download button. You will then receive the desired file in CSV format. ![](/files/5a0ce5304e7ba4d4f01d15f70ef9fe3173656fcc) To export data, you first need permission from an admin.\ The export shows the following information: **Channel name, called number, caller number, call status, date + time, waiting time, answered duration, wrap-up, reason for missed call** The following data can be evaluated via statistics: * Which phone number called when? * How many calls were answered? * How many calls were missed? When were calls missed? * How many calls were forwarded? * For how many calls was the maximum waiting time exceeded? * During which periods was call volume highest? * If agent statistics are enabled: who answered how many calls? --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.sipgate.de/cloud-telefonanlage/en/account-management/channels/wie-kann-ich-meine-statistiken-fuer-channels-exportieren.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.