How can I export my statistics for Channels?

Here’s how to export Channel statistics in sipgate as CSV – call analysis for the last 60 days including waiting times and call status.

As admin you have the option to statistically evaluate the reachability of the last 60 days separately for all created channels. For this purpose, an automatic statistic is created that all incoming calls records. To download the current statistics, go to data exporton the left in the corresponding channel routing. In newer contracts, this can simply be found under the download button. You will then receive the desired file in CSV format.

To export data, you first need an admin's permission. The export shows the following information:

channel name, dialed number, caller number, call status, date + time, waiting time, accepted duration, after-call work, reason for missed call

The following data can be evaluated via the statistics:

• Which phone number called at what time?

• How many calls were accepted?

• How many calls were missed? When were calls missed?

• How many calls were forwarded?

• In how many calls was the maximum waiting time exceeded?

• During which periods was the call volume highest?

• If agent statistics are activated: who accepted how many calls?