> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/account-management/channels/wie-kann-ich-meine-statistiken-fuer-channels-exportieren.md).

# How can I export my statistics for Channels?

Here’s how to export channel statistics in sipgate as CSV – call analysis from the last 60 days including waiting times and call status.

As **admin** you have the option to separately statistically evaluate the reachability of the last 60 days for all created channels. For this, an automatic statistic is created that all **incoming calls** are recorded. To download the current statistics, go in the corresponding channel routing on the left to **data export**. In newer contracts, simply under the download button. You will then receive the desired file in CSV format.

![](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-db97291ae31bf653e02885d4bbb63cfa2df1abd4%2Fmceclip0.png?alt=media)

To export data, you first need an admin's permission.\
The export shows the following information:

**Channel name, dialed number, caller number, call status, date + time, waiting time, accepted duration, aftercare, reason for missed call**

The following data can be evaluated via the statistics:

* Which phone number called when?
* How many calls were accepted?
* How many calls were missed? When were calls missed?
* How many calls were forwarded?
* For how many calls was the maximum waiting time exceeded?
* During which periods was call volume at its highest?
* If the agent statistics are activated: who accepted how many calls?


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