Channels: set up business hours, holiday, and absence profiles

Configure business hours, holiday profiles, and absence profiles for sipgate Channels – set up time filters and date filters.

In this article you will find information on how to Service hours (time filter), Public holiday and absence profiles (date filter) can be set up in the channels. You can make the settings in Visual Routing for shared channels. Both sipgate classic and sipgate neo work the same way.

General information about channels and their setup can be found in this help center article

Set up service hours (time filter)

Set up service hours (time filter) in the shared channel

In shared channels, fixed availability times can be defined. These so-called time filters regulate on which weekdays and at what times the channel is reachable.

How to set up service hours:

1. Open the desired shared channel.

2. Drag the time filter from the sidebar on the right in Routing and drop it onto the color-highlighted position.

3. Define your availability periods in the visual weekly schedule.

4. Outside the defined times, you can specify whether calls are forwarded, sent to voicemail, or answered with a greeting.

Set up visual weekly schedule

In the weekly schedule, you can set the service hours by clicking on the desired day and moving the blue bar as needed for your working hours. Go to the pencil icon to rename your created time profiles. Then click on Save.

After you have set the service hours for a day, you can click the copy icon below that day and transfer these times directly to other days. This enables quick setup of time profiles when your service hours repeat.

You also have the option, while creating time profiles, to change the view to a table view .

In table view, you can easily create time profiles with the button Add time period . To adjust the times, click on the clock icon and tick the corresponding days. To finish, click on Save.

After you have added the time profiles, channel routing applies during the defined service hours. Outside these working hours, callers are played an appropriate greeting.

Finally, you can edit the greeting or set up call forwarding by clicking the corresponding tile and Change forwarding selecting. Here you have the option to choose a default greeting or upload your own audio file (up to 10 MB in MP3 format) or specify a phone number/contact for forwarding.

At the moment, forwarding to voicemail in Channels is not possible for sipgate classic.

Set up public holiday and absence profiles (date filter)

With date filters, you define special days on which you want to handle calls differently—for example on public holidays, during vacation periods, or during an internal event.

Here's how it works:

1. Drag the date filter from the sidebar on the right in Routing and drop it onto the color-highlighted position.

2. Select whether you want to store public holidays or an individual absence.

For public holidays, templates are available for all federal states. You can activate or deactivate individual holidays.

For individual absences:

• Create a new profile with the name

• Define one or more periods

• Specify whether forwarding, a greeting, or voicemail should be used during this time

After the absence ends, the regular routing is automatically used again.

In the next step, select the type of absence.

There are already predefined templates for public holidays in various federal states. Please select your federal state. In addition, you have the option of selecting only certain public holidays for your channel routing by ticking a checkbox.

Finally, similar to the service hours, you can either use a default greeting, upload a personalized greeting (an MP3 file up to 10 MB), or set up call forwarding.

At the moment, forwarding to voicemail in Channels is not possible for sipgate classic.