> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/account-management/channels/servicezeiten-feiertags-und-abwesenheitsprofile-einrichten.md).

# Channels: Set up service hours, holiday profiles, and absence profiles

Configure service hours, holiday profiles, and absence profiles for sipgate Channels – set up time filters and date filters.

In this article you will find information on how to set up the **service times (time filters)**, **holiday and absence profiles (date filters)** in channels. You can make the settings in Visual Routing for shared channels. Both sipgate classic and sipgate neo work the same way.

{% hint style="info" %}
General information about channels and how to set them up can be found in [this help center article](https://help.sipgate.de/hc/de/articles14288865901853-was-ist-eine-acd-und-wie-richte-ich-ein-call-center-bei-sipgate-ein-)
{% endhint %}

**Set up service time (time filter)**

Set up service times (time filters) in the shared channel

In shared channels, fixed availability times can be defined. These so-called time filters determine on which weekdays and at what times the channel is reachable.

Here's how to set up service times:

1. Open the desired shared channel.
2. Drag the time filter from the sidebar on the right in Routing to the color-highlighted position.
3. Define your availability periods in the visual weekly schedule.
4. Outside the defined times, you can set whether calls are forwarded, sent to voicemail, or answered with a greeting.

![](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-6c3d5d4e70541badef3133b8437f6b56a79644c6%2Fmceclip1.jpg?alt=media)

**Set up visual weekly schedule**

In the weekly schedule, you can define service times by clicking the desired day and moving the blue bar as needed for your working hours. Click the pencil icon to rename your created time profiles. Then click on **Save**.

{% hint style="info" %}
After you have set the service times for a day, you can click the copy icon below that day and transfer these times directly to other days. This allows time profiles to be set up quickly when your service times repeat.
{% endhint %}

You also have the option, while creating time profiles, to change the view to a **table view** .

![](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-c3a6679823e30f686b4dfbaa052a6519165c4b69%2Fmceclip2.jpg?alt=media)

In the table view, you can easily create time profiles with the **Add time period** button. To adjust the times, click the clock icon and check the corresponding days. To finish, click on **Save**.

After you have added the time profiles, channel routing takes effect during the defined service times. Outside these working hours, callers hear a corresponding announcement.

Finally, you can edit the announcement or set up forwarding by clicking the corresponding tile and **Change forwarding** selecting it. Here you have the option to choose a standard announcement or upload your own audio file (**up to 10 MB in MP3 format**) or specify a phone number/contact for forwarding.

{% hint style="warning" %}
At the moment, forwarding in channels to voicemail is not possible for sipgate classic.
{% endhint %}

![](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-9af5566f51ca0a6eedee5b124698463e999246c0%2Fmceclip3.jpg?alt=media)

**Set up holiday and absence profiles (date filters)**

With date filters, you define special days on which you want to handle call flow differently—for example on public holidays, during vacation periods, or during an internal event.

Here's how it works:

1. Drag the date filter from the sidebar on the right in Routing to the color-highlighted position.
2. Choose whether you want to set up holidays or an individual absence.

Templates for all federal states are available for holidays. You can enable or disable individual holidays.

For individual absences:

* Create a new profile named
* Define one or more periods
* Determine whether forwarding, an announcement, or voicemail should be used during this time

After the absence ends, the regular routing resumes automatically.

![](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-df818e8701c7b493421ceb68e40f489c4e0493b4%2Fmceclip6.png?alt=media)

In the next step, choose the type of absence.

There are already predefined templates for holidays in various federal states. Please select your federal state. In addition, you have the option to select only certain holidays for your channel routing by checking a box.

![](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-aa5d4698bb9a7728f704cb231b700278018a7724%2Fmceclip4.jpg?alt=media)

Finally, similar to service times, you can either use a standard announcement, upload a personalized announcement (an MP3 file up to 10 MB), or set up forwarding.

{% hint style="warning" %}
At the moment, forwarding in channels to voicemail is not possible for sipgate classic.
{% endhint %}

![](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-a451a9054b45c87adb64ce158c88c738e31e6057%2Fmceclip5.jpg?alt=media)


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