> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/account-management/channels/channels-in-der-sipgate-app.md). # Channels in the sipgate app This is how you use sipgate Channels in the app - log in and out, show availability, set caller ID, and use the Channel inbox. {% tabs %} {% tab title="sipgate classic" %} With the sipgate app, users keep track in the channels: Who is currently also logged in and available? Who is in a call or in after-call work? Thanks to the new availability overview, collaboration is now much easier, especially for hybrid teams. In addition, logging in and out of individual channels now works very easily with a single click. {% hint style="info" %} Learn more about the sipgate app [on this website](https://www.sipgate.de/app?_gl=1*1tol8bs*_up*MQ..\&gclid=Cj0KCQjw3ZayBhDRARIsAPWzx8qmkNVLrYm3RH38Pr6KNhWaLldCdTpskgt1r3FhlcROEEaPmY1zh2EaAttVEALw_wcB) and download [the app here](https://www.sipgate.de/app-download?_gl=1*ysj86*_up*MQ..\&gclid=Cj0KCQjw3ZayBhDRARIsAPWzx8qmkNVLrYm3RH38Pr6KNhWaLldCdTpskgt1r3FhlcROEEaPmY1zh2EaAttVEALw_wcB). {% endhint %} **What do the channels offer?** Once you as an admin have set up the sipgate app for your account, users will find the channels in the app's left-hand menu. If users are members of several channels, they can also switch between channels there. ![sipgate-Hilfecenter-channels1.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-c789dc5b89f6e580a10b271634f7645dd66c92c0%2Fsipgate-Hilfecenter-channels1.png?alt=media) To control their own availability, users can simply log in and out of the channels with the button. ![sipgate-Hilfecenter-channels2.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-26d2661bdd2eb566315858486c230a878b3a05b0%2Fsipgate-Hilfecenter-channels2.png?alt=media) In addition, availabilities for all users in this channel are displayed: green for "logged in", gray for "logged out" and orange for "in a call" or "in after-call work". {% hint style="info" %} The status applies to all set up channels and is shown for all channels if users are logged in to several channels in parallel. If users answer a call for a channel, the status "in a call" is assigned and calls from other channels are no longer routed through to that person. {% endhint %} In addition, the channel inbox is shown at the bottom for calls, and it can be filtered between all and open calls. ![sipgate-Hilfecenter-channels3.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-f3912ad9db15132afad5fff6accb69088b0e7d89%2Fsipgate-Hilfecenter-channels3.png?alt=media) If you click on a call, the call details are displayed. ![sipgate-Hilfecenter-channels4.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-d5ff554ad06c01d2e1f16f4c30e783ba174d67dd%2Fsipgate-Hilfecenter-channels4.png?alt=media) {% hint style="warning" %} If users use the "busy" function in the sipgate app, they will be automatically logged out of all channels. {% endhint %} ![sipgate-Hilfecenter-channels5.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-383d1cd56fbbd862b1e2cac0dc7378f966c95d2f%2Fsipgate-Hilfecenter-channels5.png?alt=media) {% hint style="info" %} In channel routing, you can set the after-call work time for your users. In the sipgate app, there is also the option of automatic after-call work time. If users extend after-call work time in the app, calls will continue to be rejected. {% endhint %} {% hint style="info" %} The statistics shown in the app refer to all calls made via the app. At present, it is not possible to separate the channel calls from the overall statistics. However, you have the option of keeping an eye on your channel statistics and KPIs via the dashboard. You can find more information about this [in this article](https://help.sipgate.de/hc/de/articles/17648109496989-Alles-rund-um-das-Call-Center-Statistiken-Dashboard). {% endhint %} **Caller ID for channels** Similar to Inbox, you can also select the desired caller ID number in your Channels via the drop-down menu. To do this, go to the desired Channel and click the gear icon in the right-hand corner. ![sipgate-Hilfecenter-channels6.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-e75bcbd9ee7d918d84a7a51d639867644dd5e149%2Fsipgate-Hilfecenter-channels6.png?alt=media) Select the desired VoIP phone in the window and the desired caller ID number in the drop-down menu. ![sipgate-Hilfecenter-channels8.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-3e79014b4a6895392014fcbc831a2f366a633858%2Fsipgate-Hilfecenter-channels8.png?alt=media) {% hint style="warning" %} The selected caller ID number must now be assigned to a VoIP phone, as it is currently not possible to select a number without a phone. {% endhint %} If no free phone is available anymore, you can click on **Add phone** click to create a new VoIP phone in your account (Appweb) and assign it a caller ID for the channel. In the last step, click on **Save**. You can see and change your caller ID at any time in the right corner. ![sipgate-Hilfecenter-channels7.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-568b93414816324cfa35dc145693377a2668fc99%2Fsipgate-Hilfecenter-channels7.png?alt=media) {% endtab %} {% tab title="sipgate neo" %} In the **sipgate app** all **User** to **Channels** are organized. This includes the **personal channel**, which is set up automatically for each person, as well as **shared channels**, which users can be added to from **Admins** can be added to. In channels, users keep track of their **availability** and can actively **log in or out**. All users are organized in channels. There is the personal channel, which is set up automatically, as well as shared channels that admins can create and fill with additional users. In both channel types, users keep track of their availability and can log themselves in or out. **Display availability**\ Users can see their own and other team members' availability in three places: in the Omnibar for team and internal contacts, in the contact overview or Teamview, and in the "Availabilities" tab within a channel. **Availability types**\ There are two types of states: * **Global states** apply in all channels. These include available, in a call, after-call work, do not disturb, offline and unavailable. The do not disturb status rejects incoming calls but does not log you out of your channels. * **Channel-specific states** apply only in the respective channel. They distinguish between logged in and logged out. Additional information about availabilities in channels can be found in the article [What is the presence display?](https://help.sipgate.de/hc/de/articles/4408234555025-Was-ist-die-Pr%C3%A4senzanzeige). In the personal channel, the states are reduced to two variants: available (logged in) and unavailable (logged out). **Caller ID**\ In the personal channel, the caller ID can be freely chosen, an existing one can be used, or it can be suppressed. In shared channels, the assigned numbers as well as "Suppressed" and "Free caller ID" are available to choose from. **Channel inbox**\ Each channel has its own inbox. * **Incoming events** such as calls, faxes or SMS automatically appear in the inbox of the channel they are directed to. * **Outgoing events** can be assigned by users to an inbox themselves. To do this, go to "My telephony" --> "Apps and devices" in the app, open the menu via the three dots behind the desired phone, select "Change channel inbox" and choose the desired inbox of a channel you are a member of. {% endtab %} {% endtabs %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://help.sipgate.de/cloud-telefonanlage/en/account-management/channels/channels-in-der-sipgate-app.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.