> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/account-management/channels.md).

# Channels

- [How do I set up call forwarding for Channels?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/channels/wie-stelle-ich-weiterleitungen-fuer-channels-ein.md): Guide to setting up forwarding in sipgate Channels – forward to users, groups or voicemail.
- [What are sipgate Channels and how do I set them up?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/channels/was-sind-sipgate-channels-und-wie-richte-ich-sie-ein.md): Learn what sipgate Channels are and how to set up greetings, hold queues, ringing rules and forwardings.
- [What should I choose: Channels or groups?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/channels/wofuer-soll-ich-mich-entscheiden-channels-oder-gruppen.md): sipgate offers Channels and groups for routing with multiple users and time profiles. Learn the differences here.
- [Everything about the Channels statistics dashboard](https://help.sipgate.de/cloud-telefonanlage/en/account-management/channels/alles-rund-um-das-channels-statistiken-dashboard.md): Overview of the sipgate Channels statistics dashboard – KPIs, reachability rate, user statistics and data export.
- [How can I export my statistics for Channels?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/channels/wie-kann-ich-meine-statistiken-fuer-channels-exportieren.md): This is how you export Channel statistics in sipgate as CSV – call analysis for the last 60 days including waiting times and call status.
- [Channels: set up service hours, holiday and absence profiles](https://help.sipgate.de/cloud-telefonanlage/en/account-management/channels/servicezeiten-feiertags-und-abwesenheitsprofile-einrichten.md): Configure service hours, holiday profiles and absence profiles for sipgate Channels – set up time filters and date filters.
- [Channels in the sipgate app](https://help.sipgate.de/cloud-telefonanlage/en/account-management/channels/channels-in-der-sipgate-app.md): This is how you use sipgate Channels in the app – log in and out, show availability, set caller ID and use the Channel inbox.


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