> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/account-management.md).

# Account management

- [Login](https://help.sipgate.de/cloud-telefonanlage/en/account-management/login.md)
- [What do I do if sipgate login is not possible?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/login/was-mache-ich-wenn-sipgate-login-nicht-moeglich-ist.md): Solutions for sipgate login problems – reset password, fix browser errors, and common error messages with instructions.
- [What do I do if I received a verification code by email?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/login/was-mache-ich-wenn-ich-einen-verifizierungscode-per-e-mail-erhalten-habe-obwohl.md): What to do about unexpected sipgate verification codes? Causes, security measures, and steps to protect your account.
- [What can I do if I forgot my password?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/login/was-kann-ich-tun-wenn-ich-mein-passwort-vergessen-habe.md): Instructions for resetting and changing your sipgate password – step by step to new access.
- [How do I set up two-factor authentication (2FA)?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/login/wie-richte-ich-die-zwei-faktor-authentifizierung-2fa-ein.md): With two-factor authentication (2FA), you can double-protect your personal sipgate account.
- [How do I set up an SSO login for my company?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/login/wie-richte-ich-einen-sso-login-fuer-mein-unternehmen-ein.md): Single sign-on (SSO) allows admins to make centralized management of user accounts more efficient.
- [How do I set up SAML SSO with Okta?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/login/wie-richte-ich-saml-sso-mit-okta-ein.md): In this article, you will get step-by-step instructions for setting up SAML SSO with Okta as the identity provider.
- [How do I set up SAML SSO with Microsoft?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/login/wie-richte-ich-saml-sso-mit-microsoft-ein.md): In this article, you will get step-by-step instructions for setting up SAML SSO with Microsoft as the identity provider.
- [How do I set up SAML SSO with Google?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/login/wie-richte-ich-saml-sso-mit-google-ein.md): In this article, you will get step-by-step instructions for setting up SAML SSO with Google as the identity provider.
- [Location management](https://help.sipgate.de/cloud-telefonanlage/en/account-management/standortverwaltung.md)
- [Where can I see my connection data?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/standortverwaltung/wo-sehe-ich-meine-verbindungsdaten.md): This lets you see your incoming and outgoing calls, voicemails, faxes, and SMS at a glance in the sipgate app.
- [How do I add additional locations?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/standortverwaltung/wie-fuege-ich-weitere-standorte-hinzu.md): Here’s how to add additional company locations in sipgate so you can work across locations with all phone numbers.
- [How can I move or delete a location?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/standortverwaltung/wie-kann-ich-einen-standort-umziehen-oder-loeschen.md): Here’s how to move or delete a sipgate location – including notes on verification and phone number contracts when changing an area code.
- [How do I assign an emergency location to a phone?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/standortverwaltung/wie-weise-ich-einen-notrufstandort-einem-telefon-zu.md): Instructions for assigning a verified emergency location to users and devices in sipgate for correct emergency call localization.
- [Manage phone numbers](https://help.sipgate.de/cloud-telefonanlage/en/account-management/rufnummern-verwalten.md)
- [How do I book phone numbers?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/rufnummern-verwalten/wie-buche-ich-rufnummern.md): Instructions for booking German landline, mobile, and international phone numbers with sipgate, including test numbers and verification.
- [How do I assign phone numbers?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/rufnummern-verwalten/wie-weise-ich-die-rufnummern-zu.md): Learn how to assign, change, or remove phone numbers in sipgate for users, groups, or VoIP lines.
- [How do I assign an extension?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/rufnummern-verwalten/wie-weise-ich-eine-durchwahl-zu.md): Here’s how to assign internal extensions to users and groups in sipgate for speed dial, presence display, and busy lamp field.
- [How can I extend a local number?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/rufnummern-verwalten/wie-kann-ich-eine-ortsrufnummer-verlaengern.md): Learn how as an admin to extend a German local phone number by one digit in sipgate and thus expand your existing number range.
- [How can I cancel a phone number?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/rufnummern-verwalten/wie-kann-ich-eine-rufnummer-kuendigen.md): Step-by-step instructions for canceling phone numbers in the sipgate account administration, including the option to revoke.
- [How can I take my phone numbers to other providers?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/rufnummern-verwalten/wie-kann-ich-meine-rufnummern-zu-anderen-anbietern-mitnehmen.md): Here’s how to port landline and mobile numbers from sipgate to another provider – free of charge and uncomplicated.
- [How do I list the phone numbers in the Telekom directory?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/rufnummern-verwalten/wie-trage-ich-die-rufnummern-ins-telefonbuch-der-telekom-ein.md): Instructions for entering your sipgate phone numbers and fax numbers in Telekom’s public directory via location management.
- [Channels](https://help.sipgate.de/cloud-telefonanlage/en/account-management/channels.md)
- [How do I set up forwarding for Channels?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/channels/wie-stelle-ich-weiterleitungen-fuer-channels-ein.md): Instructions for setting up forwarding in sipgate Channels – forward to users, groups, or voicemail.
- [What are sipgate Channels and how do I set them up?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/channels/was-sind-sipgate-channels-und-wie-richte-ich-sie-ein.md): Learn what sipgate Channels are and how to set up greetings, queues, ring rules, and forwarding.
- [What should I choose: Channels or Groups?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/channels/wofuer-soll-ich-mich-entscheiden-channels-oder-gruppen.md): sipgate offers Channels and Groups for routing with multiple users and time profiles. Learn the differences here.
- [Everything about the Channels statistics dashboard](https://help.sipgate.de/cloud-telefonanlage/en/account-management/channels/alles-rund-um-das-channels-statistiken-dashboard.md): Overview of the sipgate Channels statistics dashboard – KPIs, reachability rate, user statistics, and data export.
- [How can I export my statistics for Channels?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/channels/wie-kann-ich-meine-statistiken-fuer-channels-exportieren.md): Here’s how to export channel statistics in sipgate as CSV – call analysis from the last 60 days including waiting times and call status.
- [Channels: set up business hours, holiday, and absence profiles](https://help.sipgate.de/cloud-telefonanlage/en/account-management/channels/servicezeiten-feiertags-und-abwesenheitsprofile-einrichten.md): Configure business hours, holiday profiles, and absence profiles for sipgate Channels – set up time filters and date filters.
- [Channels in the sipgate app](https://help.sipgate.de/cloud-telefonanlage/en/account-management/channels/channels-in-der-sipgate-app.md): Here’s how to use sipgate Channels in the app – log in and out, show availability, set the caller ID, and use the channel inbox.
- [Why can’t I call a user internally or transfer calls internally?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/channels/why-cant-i-call-a-user-internally-or-transfer-calls-internally.md)
- [Groups and users](https://help.sipgate.de/cloud-telefonanlage/en/account-management/gruppen-und-user.md)
- [The sipgate admin dashboard](https://help.sipgate.de/cloud-telefonanlage/en/account-management/gruppen-und-user/das-admin-dasboard-bei-sipgate.md): Overview of the sipgate admin dashboard – menu structure, quick links, and management of users, channels, and products.
- [How can I create and manage users?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/gruppen-und-user/wie-kann-ich-user-anlegen-und-verwalten.md): Instructions for creating, managing, and deleting users in sipgate – assign phone numbers, add devices, and grant admin rights.
- [How can I add multiple users to my account at the same time?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/gruppen-und-user/wie-kann-ich-mehrere-user-gleichzeitig-zu-meinem-account-hinzufuegen.md): Create multiple users in sipgate at the same time – via CSV upload or directory import through Microsoft Entra ID or Google Workspace.
- [Which call statistics are available for groups?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/gruppen-und-user/welche-anrufstatistiken-stehen-fuer-gruppen-zur-verfuegung.md): Overview of sipgate group statistics – reachability rate, waiting times, call duration, and CSV export for admins.
- [How do I create a group?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/gruppen-und-user/wie-lege-ich-eine-gruppe-an.md): Here’s how to create a group in sipgate – combine users, assign phone numbers, and set up a greeting and queue.
- [How do I assign phone numbers and extensions to groups?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/gruppen-und-user/wie-vergebe-ich-rufnummern-und-durchwahl-fuer-gruppen.md): Instructions for assigning phone numbers and extensions to sipgate groups – including a list of blocked extensions.
- [How do I set up call forwarding for groups?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/gruppen-und-user/wie-richte-ich-weiterleitungen-fuer-gruppen-ein.md): Set up call forwarding for sipgate groups – configure time-based routings, holiday profiles, and absence profiles.
- [How can I add and remove a group greeting?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/gruppen-und-user/wie-kann-ich-eine-gruppen-begruessung-hinzufuegen-und-entfernen.md): Here’s how to add, change, or remove a greeting announcement for sipgate groups – by upload, recording, or default announcement.
- [How do I activate the queue?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/gruppen-und-user/wie-aktiviere-ich-die-warteschleife.md): Instructions for activating the queue in sipgate groups – set up hold music and catch calls when capacity is reached.
- [Contracts, invoices, and prices](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise.md)
- [Where can I find the most important billing information?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/wo-finde-ich-die-wichtigsten-informationen-zur-abrechnung.md): Everything about sipgate billing – prepaid principle, payment methods, automatic top-up, and settling outstanding items.
- [How is my invoice composed?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/wie-setzt-sich-meine-rechnung-zusammen.md): Learn how sipgate’s prepaid billing model works and how your monthly invoice is composed.
- [Where can I find the itemized call records?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/wo-finde-ich-die-einzelverbindungsnachweise.md): Here’s how to find and filter your itemized call records (EVN) in sipgate by date, event, user, or group.
- [How do I import the itemized call records into Excel?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/wie-importiere-ich-die-einzelverbindungsnachweise-in-excel.md): Step-by-step instructions for importing sipgate itemized call records as a CSV file into Microsoft Excel.
- [How can I view and refund my credit balance?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/wie-kann-ich-mein-guthaben-einsehen-und-erstatten.md): Here’s how to check your sipgate credit balance and request a refund of your remaining balance after cancellation.
- [How can I top up my credit balance?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/wie-kann-ich-mein-guthaben-aufladen.md): Here’s how to top up your sipgate credit balance – by direct debit, credit card, or one-time payment. Includes changing payment details.
- [What types of credit notes are there at sipgate?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/welche-arten-von-gutschriften-gibt-es-bei-sipgate.md): Overview of sipgate credit note types – cancellation credit, goodwill credit, and commission credit explained.
- [How can I change my plan?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/wie-kann-ich-meinen-tarif-wechseln.md): Here’s how to change your sipgate plan – upgrade or downgrade at any time with pro-rated billing.
- [How do I change my contract details?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/wie-aendere-ich-meine-vertragsdaten.md): Change contract details in sipgate – change contract partner, adjust billing address, edit locations, and manage users.
- [What should I keep in mind with direct debit returns?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/was-sollte-ich-bei-ruecklastschriften-beachten.md): Causes and consequences of direct debit returns at sipgate, as well as notes on settling outstanding items and reactivating direct debit.
- [How can I generate a new SIP password?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/wie-kann-ich-ein-neues-sip-passwort-generieren.md): In this article, you will learn how to generate a new SIP password for your VoIP phones.
- [What value-added tax applies if you live outside Germany?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/welche-mehrwertsteuer-faellt-bei-einem-wohnsitz-ausserhalb-deutschlands-an.md): Information about VAT for companies from EU member states and third countries.
- [Error with automatic direct debit](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/fehler-bei-automatischer-abbuchung.md): Learn why the automatic SEPA direct debit at sipgate has been disabled and how you can settle outstanding items.
- [How can I cancel a contract?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/wie-kann-ich-einen-vertrag-kuendigen.md): Here’s how to cancel your sipgate plan and other products such as phone numbers or call recorders in account administration.
- [What are the call charges for sipgate starter?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/was-sind-die-anrufkosten-fuer-sipgate-starter.md): Overview of call charges in the sipgate starter plan for landline and mobile networks – with and without flat rate.
- [Manage contacts](https://help.sipgate.de/cloud-telefonanlage/en/account-management/kontakte-verwalten.md)
- [How do I import or export contacts from CSV files?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/kontakte-verwalten/wie-importiere-oder-exportiere-ich-kontakte-aus-csv-dateien.md): Here’s how to import and export contacts in sipgate via CSV file – including Outlook import and CSV format requirements.
- [How do I prepare CSV contact import for Windows?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/kontakte-verwalten/wie-bereite-ich-den-csv-kontaktimport-fuer-windows-vor.md): Step-by-step instructions for saving CSV files in UTF-8 format on Windows for sipgate contact import.
- [How do I prepare CSV contact import for MacOS?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/kontakte-verwalten/wie-bereite-ich-den-csv-kontaktimport-fuer-macos-vor.md): Step-by-step instructions for saving CSV files in UTF-8 format on macOS for sipgate contact import.
- [How do I create, edit, and delete my contacts?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/kontakte-verwalten/wie-erstelle-bearbeite-und-loesche-ich-meine-kontakte.md): Here’s how to create, edit, and delete contacts in sipgate – private or shared for all users in the account.
- [How do I import and export my contacts?](https://help.sipgate.de/cloud-telefonanlage/en/account-management/kontakte-verwalten/wie-importiere-und-exportiere-ich-meine-kontakte.md): Import and export contacts in sipgate – via vCard, CSV file, Google Mail, or transfer to Snom phones.


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