# Statistics & analytics

In the Analytics section, you get an overview of how your agent is actually being used. The statistics show when calls come in, which topics are being discussed, and how usage develops over different periods of time. This allows you to specifically optimize your agent, adjust capacity, or improve content.

### Where can I find the statistics?

You can find the analyses in the logged-in area under **Account management → AI Agents → Analytics.**

### What is evaluated?

In the analytics, you can see, among other things:

* Call volume and call duration over different periods of time
* What times of day and hours calls come in
* Which topics and questions come up in the conversations
* How often the agent answers calls itself or forwards them

### Set time period and filters

You can filter the statistics by different time periods and narrow them down specifically. Also by individual agents or across all of them, by certain time windows or thematic focuses.

<figure><img src="/files/fd9241a56e85a32957fcbf78ec7d6d98b8131228" alt=""><figcaption></figcaption></figure>

In the area **Call volume** you can see at a glance: when and how many calls were received, how long they lasted, and how the call time is distributed across the selected period. The breakdown by individual days shows patterns and helps with capacity planning.

<figure><img src="/files/95155ea62a6fe85aabebc6154040675a068e07ff" alt=""><figcaption></figcaption></figure>

Under **Content** it is about the conversation content: Which topics were discussed, which questions were asked, how often were calls forwarded? This makes it possible to identify thematic priorities and assess the performance of your agents in a targeted way.

<figure><img src="/files/b2874590d87fc095b1c4c6abf31566f6ad00c995" alt=""><figcaption></figcaption></figure>

In addition, calls can be evaluated by customer concern, forwarding destinations, and playbooks, allowing you to specifically identify which topics are on callers' minds and where there is a need for optimization.

### What are the statistics useful for?

The analyses help to assess the use of your agent and choose or adjust the right package. For details on individual conversations, the conversation transcripts are the right place to look.

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