> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/ai-agents/en/post-processing/summaries-and-transcripts.md).

# Summaries & Transcripts

After every conversation, your AI agent automatically creates a transcript — i.e. a record of the conversation. The transcripts help you review conversations, process requests further, and improve your agent in a targeted way.

### **What does the transcript contain?**

Each transcript contains:

* General information about the conversation (phone numbers, time, duration)
* A short summary of the conversation content
* A detailed transcript

The transcripts are created automatically; no manual activation is necessary.

### **Where can I find the transcripts?**

{% stepper %}
{% step %}
Open your **account management.**
{% endstep %}

{% step %}
Look for **"AI Agents",** in the sidebar on the left, expand the item and select **"Analysis"**
{% endstep %}

{% step %}
In the "Analysis" section, select your agent at the top left to display the guided phone calls in the table below
{% endstep %}

{% step %}
Look in the table for the column **"Transcript"** — you may need to scroll to the right for this. Click the button with the speech bubble icon there
{% endstep %}
{% endstepper %}

As an admin, you can see all open and all already processed conversations here at a glance. As soon as you open a transcript, it is automatically marked as completed. This marking is only for overview purposes and has no effect on the conversation or the agent.

<figure><img src="/files/149a819d1f6fcc79994e9726891cdff46a305c94" alt=""><figcaption></figcaption></figure>

**Working with transcripts**

In the transcript, you can:

* View summaries and the full transcript
* Add your own notes to the conversation
* Copy content into a word processing document
* Search transcripts to find or analyze conversations on specific topics more quickly

### **Why is post-processing important?**

Transcripts show which questions are asked frequently, where information is missing, or where playbooks should be adjusted. This allows you to gradually improve knowledge, conversation management, and playbooks.

{% hint style="info" %}
**Tip:** You can also receive summaries by email. More on this in the article [**Send email**](/ai-agents/en/post-processing/e-mail-summaries.md)**.**
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.sipgate.de/ai-agents/en/post-processing/summaries-and-transcripts.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.