Email summaries

After every conversation, your AI Agent can automatically send a summary — that is, a summary, by email. This way, you stay up to date without having to log in separately and can share information specifically with teams or external parties.

Set recipients

Go to AI Agents → Select agent → Configuration and scroll all the way down to Recipients of summaries. There you can add and edit any number of email addresses.

What is in the email?

Each summary contains:

• Caller’s phone number

• Agent’s phone number

• Time and duration of the conversation

• Category

• Summary of the conversation content

What is this useful for?

Email summaries are especially useful when several people or teams need to be informed about calls — for example in customer service, sales, or appointment coordination. This gives everyone involved direct access to relevant information without having to use the sipgate app themselves.

Note: You can find the complete call logs with transcript and note function in the sipgate app. More on this in the article Call summary & call logs.