> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/ai-agents/en/plans-and-costs/tarife-and-kosten.md).
# Plans & Costs
sipgate AI Agents are available in three monthly cancellable plans: **Medium**, **Large** and **Enterprise**. Each plan includes a monthly quota of minutes. Which plan is right for you depends mainly on how many calls your AI Agent handles approximately per day.
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You can test sipgate AI Agents for 7 days without obligation.
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### Quick overview: Which plan is right for me?
| **Your expected call volume** | **Recommended plan** | **Included minutes** | **Price per month** |
| ----------------------------- | -------------------- | -------------------- | --------------------- |
| 1 to 10 calls per day | *Medium* | 300 minutes | €74.95 plus VAT |
| 10 to 50 calls per day | *Large* | 1,000 minutes | €199.95 plus VAT |
| From 50 calls per day | *Enterprise* | from 2,500 minutes | from €449.95 plus VAT |
You can find the full feature overview on our [**pricing page**](https://www.sipgate.ai/preise/)**.**
### How does billing work?
You choose a plan with a monthly included quota of minutes. You are only charged for the time when your AI Agent has answered a call and is actively speaking with the customer.
**The following counts as call time:**
* The AI Agent answers the call.
* The AI Agent has a conversation with the customer.
* The AI Agent processes the request during the conversation.
**The following are not charged:**
* Ringing before the call is answered
* Unanswered calls
* Waiting times before the AI Agent answers the call
### The plans in detail
#### Medium
**Medium** is suitable for smaller teams or companies that use their AI Agent regularly, but on a manageable scale.
**Suitable for:** about 1 to 10 calls per day\
**Price:** €74.95 per month plus VAT\
**Includes:** 300 minutes\
**Minute rate:** €0.25 per minute
**Medium** is often suitable for practices, law firms, or smaller offices that want support for their reception or appointment handling. The plan is also suitable for smaller support or service teams, central phone numbers with a manageable call volume, and for getting started after the test phase when you first use sipgate AI Agents in production.
***
#### Large
**Large** is suitable for companies with regular to higher call volumes.
**Suitable for:** about 10 to 50 calls per day\
**Price:** €199.95 per month plus VAT\
**Includes:** 1,000 minutes\
**Minute rate:** €0.20 per minute
**Large** is often suitable for support hotlines, central service numbers, or reception areas with several daily calls. The plan is also suitable for teams that regularly want to automate calls, and for companies that need Priority Support.
***
#### Enterprise
**Enterprise** is suitable for companies with high call volumes or individual requirements.
**Suitable for:** from about 50 calls per day\
**Price:** from €449.95 per month plus VAT\
**Includes:** from 2,500 minutes\
**Minute rate:** from €0.18 per minute
**Enterprise** is often suitable for companies that want to use multiple AI Agents, have a high or rapidly growing call volume, or need individual CRM/ERP integrations. The plan is also suitable if you use outbound calls, want to use a custom voice such as Voice Cloning, need a custom SLA or an account manager, and plan ongoing optimization and consulting.
Enterprise is tailored individually to your use case.
***
### Frequently asked questions about costs & billing
What happens if my call volume fluctuates or I want to change plans?
If your call volume fluctuates, it is best to first choose the plan that matches your average monthly need. The plans can be cancelled monthly and adjusted monthly if your needs change.
For example, you can start with **Medium** and later switch to **Large** or **Enterprise** if your call volume increases or additional requirements arise.
Is there a pure pay-as-you-go option?
A pure pay-as-you-go option is currently not offered as a regular plan on the pricing page. Instead, you choose a monthly cancellable plan with an included quota of minutes. This provides predictable costs and a clear framework for your use.
If your call volume is very low, very irregular, or particularly individual, contact our product team. Together we will check which setup best fits your use case.
Can I test sipgate AI Agents?
Yes. As soon as you have configured your AI Agents through the onboarding process, the 7-day test phase starts. During this time, you can test the full product range without obligation.
Are there any hidden costs?
No. There are no base fees, no setup costs, and no minimum term.
Does sipgate AI Agents work with my existing telephony solution?
Yes. sipgate AI Agents works with all common phone systems and phone numbers, regardless of the provider. The AI Agents have their own phone numbers. You can store these as forwarding destinations in your existing telephony setup.
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