> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/ai-agents/en/plans-and-costs/sipgate-sona-tarife-and-kosten.md).

# sipgate sona: plans & costs

sipgate sona is available in four monthly cancellable plans: Free, Starter, Scale, and Enterprise. Each plan includes a monthly minute allowance. Which plan is right for you depends mainly on how much your agent talks and how many calls should run at the same time.

{% hint style="warning" icon="user-headset" %}
This page describes the plans for sipgate sona. If you set up your first agent before September 22, 2026, the previous terms continue to apply to you [**Plans & costs for AI agents**](/ai-agents/en/plans-and-costs/tarife-and-kosten.md)**.**
{% endhint %}

#### Quick overview

|                        | Free      | Starter   | Scale     | Enterprise |
| ---------------------- | --------- | --------- | --------- | ---------- |
| Price per month        | €0        | €69       | €199      | from €449  |
| Included minutes       | 500       | 1.000     | 3.000     | from 5,000 |
| Each additional minute | €0.12     | €0.12     | €0.12     | €0.10      |
| Concurrent calls       | 1         | 2         | 2         | unlimited  |
| Agents                 | unlimited | unlimited | unlimited | unlimited  |

You can find the full feature overview on our [**pricing page**](https://www.sipgate.ai/preise).

### How does billing work?

You choose a plan with a monthly included minute allowance. You are only charged for the time during which your agent has answered a call and is actively speaking.

**The following counts as call time:**

* Your agent answers the call
* Your agent has a conversation
* Your agent handles the request during the conversation

**The following are not charged:**

* Ringing before the call is answered
* Unanswered calls
* Waiting times before your agent answers the call

#### What is included in the plans

<table data-search="false"><thead><tr><th></th><th>Free</th><th>Starter</th><th>Scale</th><th>Enterprise</th></tr></thead><tbody><tr><td>Schedule and change appointments</td><td>✓</td><td>✓</td><td>✓</td><td>✓</td></tr><tr><td>Collect data</td><td>✓</td><td>✓</td><td>✓</td><td>✓</td></tr><tr><td>Transfer selectively</td><td>✓</td><td>✓</td><td>✓</td><td>✓</td></tr><tr><td>Load contacts</td><td>✓</td><td>✓</td><td>✓</td><td>✓</td></tr><tr><td>Playbooks</td><td>3</td><td>unlimited</td><td>unlimited</td><td>unlimited</td></tr><tr><td>Languages</td><td>1</td><td>9</td><td>9</td><td>9</td></tr><tr><td>Knowledge base file upload</td><td>3 documents</td><td>unlimited</td><td>unlimited</td><td>unlimited</td></tr><tr><td>Live connection (MCP and API)</td><td>–</td><td>✓</td><td>✓</td><td>✓</td></tr><tr><td>API</td><td>–</td><td>✓</td><td>✓</td><td>✓</td></tr><tr><td>Webhooks</td><td>–</td><td>✓</td><td>✓</td><td>✓</td></tr><tr><td>Email notification</td><td>✓</td><td>✓</td><td>✓</td><td>✓</td></tr><tr><td>Priority Support</td><td>–</td><td>–</td><td>✓</td><td>✓</td></tr><tr><td>Account Manager</td><td>–</td><td>–</td><td>–</td><td>✓</td></tr><tr><td>Conversation Design</td><td>–</td><td>–</td><td>–</td><td>✓</td></tr></tbody></table>

All plans are GDPR-compliant, meet the requirements of the EU AI Act, are certified according to ISO/IEC 27001, and use their own AI models hosted in Europe.

#### The plans in detail

**Free**

Free is suitable for trying things out and for individual, manageable use cases. Your agent conducts conversations in German, handles one conversation at a time, and works with up to three playbooks and three knowledge documents.

**Starter**

Starter is suitable for smaller teams and companies that use their agent regularly. You get all nine languages, unlimited playbooks and knowledge documents, as well as webhooks and API access. With live connection via MCP, your agent can also access external systems during the conversation.

**Scale**

Scale is suitable for companies with higher call volumes. In addition to the benefits of Starter, you get Priority Support.

**Enterprise**

Enterprise is suitable for companies with high call volumes or custom requirements. Included are unlimited concurrent conversations, an Account Manager, and Conversation Design. Enterprise is tailored individually to your use case. Learn more at [**Enterprise plan: features and onboarding process**](/ai-agents/en/plans-and-costs/enterprise-tarif-leistungen-und-einfuhrungsprozess.md)**.**


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://help.sipgate.de/ai-agents/en/plans-and-costs/sipgate-sona-tarife-and-kosten.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.