sipgate sona: plans & costs
sipgate sona is available in four monthly cancellable plans: Free, Starter, Scale, and Enterprise. Each plan includes a monthly minute allowance. Which plan is right for you depends mainly on how much your agent talks and how many calls should run at the same time.
Quick overview
Price per month
€0
€69
€199
from €449
Included minutes
500
1.000
3.000
from 5,000
Each additional minute
€0.12
€0.12
€0.12
€0.10
Concurrent calls
1
2
2
unlimited
Agents
unlimited
unlimited
unlimited
unlimited
You can find the full feature overview on our pricing page.
How does billing work?
You choose a plan with a monthly included minute allowance. You are only charged for the time during which your agent has answered a call and is actively speaking.
The following counts as call time:
Your agent answers the call
Your agent has a conversation
Your agent handles the request during the conversation
The following are not charged:
Ringing before the call is answered
Unanswered calls
Waiting times before your agent answers the call
What is included in the plans
Schedule and change appointments
✓
✓
✓
✓
Collect data
✓
✓
✓
✓
Transfer selectively
✓
✓
✓
✓
Load contacts
✓
✓
✓
✓
Playbooks
3
unlimited
unlimited
unlimited
Languages
1
9
9
9
Knowledge base file upload
3 documents
unlimited
unlimited
unlimited
Live connection (MCP and API)
–
✓
✓
✓
API
–
✓
✓
✓
Webhooks
–
✓
✓
✓
Email notification
✓
✓
✓
✓
Priority Support
–
–
✓
✓
Account Manager
–
–
–
✓
Conversation Design
–
–
–
✓
All plans are GDPR-compliant, meet the requirements of the EU AI Act, are certified according to ISO/IEC 27001, and use their own AI models hosted in Europe.
The plans in detail
Free
Free is suitable for trying things out and for individual, manageable use cases. Your agent conducts conversations in German, handles one conversation at a time, and works with up to three playbooks and three knowledge documents.
Starter
Starter is suitable for smaller teams and companies that use their agent regularly. You get all nine languages, unlimited playbooks and knowledge documents, as well as webhooks and API access. With live connection via MCP, your agent can also access external systems during the conversation.
Scale
Scale is suitable for companies with higher call volumes. In addition to the benefits of Starter, you get Priority Support.
Enterprise
Enterprise is suitable for companies with high call volumes or custom requirements. Included are unlimited concurrent conversations, an Account Manager, and Conversation Design. Enterprise is tailored individually to your use case. Learn more at Enterprise plan: features and onboarding process.
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