# Enterprise plan: features and onboarding process

### What the Enterprise plan includes

Enterprise is designed for companies that handle around 100 calls per day via AI Agents. Parallel conversations are possible without limit – regardless of how many calls come in at the same time.

The plan includes a personal contact person as well as access to the AI Solution Team: consultants who specialize in conversation design, technical integration, and process connection. They will set up the AI Agent together with you – tailored to your systems.

**Additional services:**

* Structured onboarding process: Demo → Use case selection → Pilot → Go-live
* Four-week optimization phase after go-live, based on real conversation data
* Enterprise SLA with dedicated Slack or MS Teams channel and guaranteed response times
* 99.95% uptime
* Zero data retention on request: conversations are processed, not stored
* Own voice clonable: upload a voice sample, we’ll handle the rest

### **The onboarding process**

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**Phase 1: Demo.** We show you what sipgate AI Agents can do in your specific use case. Together, we clarify the objective, the data basis, and legal requirements such as the GDPR.

**Phase 2: Kick-off & planning.** A Solution Consultant analyzes your requirements in detail: Which systems need to be connected? How should the agent respond if it cannot resolve a request? Only once that is clarified do we begin implementation.

**Phase 3: Implementation & go-live.** Build the knowledge base, configure playbooks, set up system integrations – CRM, helpdesk, calendar, ERP, ticketing system. Go-live takes place with support.

**Phase 4: Scaling & optimization.** After go-live, we evaluate real conversation data together, automate workflows, and continuously improve conversation quality.

**Phase 5: Expanded feature setup (optional).** Anyone who wants to make full use of the functionality can set up additional use cases in this phase: live and pre-API queries, appointment scheduling directly during the conversation, outbound campaigns.

### **Costs**

Starting at €449.95 per month, including 2,500 conversation minutes. The per-minute price decreases with higher volume. Phone numbers can be added flexibly.

The individual package can be put together [here](https://custom-plans.sipgate.ai/?_gl=1*6kw0d7*_gcl_aw*R0NMLjE3NzU3Mzg1NzYuQ2p3S0NBanduTjNPQmhBOEVpd0FmcFRZZXVwSXl5bnhfUXo1aVQwQVdOMC1CV3lVQzJ6N19oUjUxVjRWUGlvX0JDaTlBVjRZb1ZCRDlCb0N0aVlRQXZEX0J3RQ..*_gcl_au*MTM0NzA2NjU1Ny4xNzc0MzQwMDA4LjgwNjEwMzQzNS4xNzc0MzQyNjU1LjE3NzQzNDI5Mzc.) here.

**Questions about the Enterprise plan? Talk to our** [**Solution Consulting**](https://meetings-eu1.hubspot.com/vanessa-nagel/solution-consulting-website-link)**.**


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