# Account verification

Before you can use phone numbers with sipgate AI Agents, **your account must be verified once**. Account verification is required when you want to create a new account, book or activate new phone numbers, and when you use sipgate AI Agents for customer or service calls. Please allow up to 48 hours for the review.

### How to verify your account – step by step

{% stepper %}
{% step %}
**Start the verification process**

After registration, a verification notice automatically appears in the product. Use it to start the verification process.
{% endstep %}

{% step %}
**Select document**

In the next step, the permitted document types will be shown to you. Select one of the documents offered, for example an extract from the commercial register, proof of business registration, or a recent invoice with company name and address.
{% endstep %}

{% step %}
**Upload document**

The upload is done directly in the product via the verification form.
{% endstep %}

{% step %}
**Wait for review**

After the upload, the document is checked and the account is then approved for the use of phone numbers. This usually takes less than an hour. After the upload, the document is reviewed by sipgate and your account is then approved for the use of phone numbers. Verification usually takes less than an hour.
{% endstep %}
{% endstepper %}

{% hint style="info" %}
**Good to know**

* Verification is not an optional feature. sipgate is subject to regulation by the Federal Network Agency, which is why an identity check is required when assigning phone numbers.
* A single document is sufficient for verification, provided that the company name, address, and the legal existence of the company are clearly recognizable. The uploaded documents are used exclusively for verification and are not stored permanently.
* In most cases, verification is only necessary once and does not have to be repeated for every new phone number.
  {% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.sipgate.de/ai-agents/en/getting-started/verifizierung-des-accounts.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.