Account verification

Before you can use phone numbers with sipgate AI Agents, your account must be verified once. Account verification is required if you want to create a new account, book or activate new phone numbers, and if you use sipgate AI Agents for customer or service calls. Please allow up to 48 hours for the review.

How to verify your account – step by step

1

Start the verification process

After registration, a verification notice automatically appears in the product. You start the verification process there.

2

Select document

In the next step, the permitted document types will be shown to you. Select one of the documents offered, for example an extract from the commercial register, a trade license, or a recent invoice with company name and address.

3

Upload document

The upload takes place directly in the product via the verification form.

4

Wait for review

After the upload, the document is reviewed and the account is then released for use with phone numbers. This usually takes less than an hour. After the upload, the document is reviewed by sipgate and your account is then released for use with phone numbers. Verification usually takes less than an hour.

Good to know

• Verification is not an optional feature. sipgate is subject to regulation by the Federal Network Agency, which is why identity verification is required when assigning phone numbers.

• One single document is sufficient for verification, provided that the company name, address, and the legal existence of the company are clearly recognizable. The uploaded documents are used exclusively for review and are not stored permanently.

• In general, verification is only necessary once and does not need to be repeated for every new phone number.