> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/ai-agents/en/getting-started/verifizierung-des-accounts.md).

# Account Verification

Before you can use phone numbers with sipgate AI Agents, **your account must be verified once**. Account verification is required when you create a new account, want to book or activate new phone numbers, and when you use sipgate AI Agents for customer or service calls. Please allow up to 48 hours for the review.

### How to verify your account – step by step

{% stepper %}
{% step %}
**Start verification process**

After registration, a verification notice automatically appears in the product. Use it to start the verification process.
{% endstep %}

{% step %}
**Select document**

In the next step, the permitted document types will be shown to you. Select one of the offered documents, for example a commercial register extract, a business license, or a recent invoice with company name and address.
{% endstep %}

{% step %}
**Upload document**

The upload takes place directly in the product via the verification form.
{% endstep %}

{% step %}
**Wait for review**

After the upload, the document is reviewed and the account is then approved for use of phone numbers. This usually takes less than an hour. After the upload, the document is reviewed by sipgate and your account is then approved for use of phone numbers. Verification usually takes less than an hour.
{% endstep %}
{% endstepper %}

{% hint style="info" %}
**Good to know**

* Verification is not an optional feature. sipgate is subject to regulation by the Federal Network Agency, which is why an identity check is required when assigning phone numbers.
* For verification, a single document is sufficient, provided the company name, address, and the legal existence of the company are clearly recognizable. The uploaded documents are used exclusively for verification and are not stored permanently.
* As a rule, verification is only necessary once and does not have to be repeated for every new phone number.
  {% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.sipgate.de/ai-agents/en/getting-started/verifizierung-des-accounts.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.