> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/ai-agents/en/getting-started/readme.md).

# Introduction

Welcome to the **sipgate AI Agents Help Center**. Here you will find all instructions and information to successfully set up and use your AI telephone assistant.

The AI Agents independently handle incoming calls, respond intelligently to customer inquiries, and structure your phone-based processes. This improves reachability, relieves your team, and ensures a professional caller experience.

### Explained in 2 minutes

In this short video, you will get an overview of the most important features of sipgate AI Agents.

{% embed url="<https://www.youtube.com/watch?v=dUgLcq1bEQQ>" %}

{% hint style="info" %}
You can find more information about sipgate products and features in the [sipgate Help Center](https://help.sipgate.de/hc/de)
{% endhint %}

**In the Help Center, you will find**

* Instructions for setting up and configuring our sipgate AI Agents
* Information on tasks, behavior, and knowledge content
* Notes on everyday use and on follow-up processing of calls
* Evaluations, statistics, and call logs
* Answers to frequently asked questions about features, settings, and best practices

The sipgate AI Agents work like digital employees that take over recurring tasks related to incoming calls. In the individual articles, you will learn which tasks are suitable, how they are configured, and how the behavior of the telephone assistant can be adapted.

You can start directly with the quickstart or open individual topics specifically if you have a concrete question.

{% hint style="info" %}
[⏱️ **Quickstart: Set up your first AI telephone assistant**](/ai-agents/en/getting-started/quickstart-in-10-minuten.md)

Learn how to create the first **AI telephone assistant** in just a few minutes.\
Your assistant automatically answers calls, recognizes your callers' concerns, and responds intelligently - for example by forwarding calls, arranging callbacks, or sending you an email.

💡 **Tip:**\
You can create multiple assistants for different teams or purposes - e.g. for reception, sales, or support.

➡️ [**Get started now: Set up your first AI assistant**](/ai-agents/en/getting-started/quickstart-in-10-minuten.md)
{% endhint %}

If anything is unclear or does not work as expected, support can help at **<support@sipgate.de>** .


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.sipgate.de/ai-agents/en/getting-started/readme.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.