> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/ai-agents/en/getting-started/quickstart-in-10-minuten.md).
# Quick start in 10 minutes
sipgate AI Agents automatically answer calls, recognize customer concerns, and respond intelligently to them. They answer frequently asked questions, route conversations to the right contacts, or record important information. **In this step-by-step guide, you'll learn how to set up and configure your first AI telephone assistant in under 10 minutes.**
In addition, you'll find prepared [**Use Cases**](https://help.sipgate.com/use-cases/first-level-support), which show how all the building blocks of the AI Agents work together in typical situations and make categorization easier.
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**Note:** Before use, a [**location verification**](/ai-agents/en/getting-started/verifizierung-des-accounts.md) is required.
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### Set up AI Agent - step by step
{% stepper %}
{% step %}
**Create first agent**
After logging in, you'll find the **AI Agents section in the product menu**. There you can add a new agent or select an existing one for editing. Choose the **language**, in which your agent should conduct phone calls. Enter your **company name** and your **industry** . Click on **Next**. Later, you can access all settings important for getting started via the configuration page.
{% endstep %}
{% step %}
**Store company profile**
Describe your company and your services as if you were explaining them to a customer on the phone: What do you offer, for whom, and what makes you special?
Your agent uses this text to inform callers competently.
{% hint style="info" %}
**Note:** The description must be at least 20 characters long.
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Click on **Next**.
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{% step %}
**Set greeting text**
The greeting text is automatically prefilled with your company name.\
Adjust it if necessary.
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**Note:** For legal reasons, the digital service must be referenced. The text is read out verbatim and does not automatically adapt to later language changes.
{% endhint %}
Click on **Next.** Your agent is now being created.
{% endstep %}
{% step %}
**Assign phone number**
After creating the agent, a dialog for assigning a phone number opens automatically.\
Select the phone number your agent should be reachable on and confirm.
{% hint style="info" %}
If no suitable phone number is available, first book a sipgate package with phone numbers, for example a SIP trunk. Your account must be fully set up and verified for this. You can learn more in the article [**Account verification.**](/ai-agents/en/getting-started/verifizierung-des-accounts.md)
{% endhint %}
{% endstep %}
{% step %}
[**Set basic settings**](/ai-agents/en/behavior/stimme-and-sprache.md)
In the basic settings, you define the name and designation of the AI Agent. In this section, you also select the voice of the telephone assistant. The selection applies to all conversations and can be adjusted at any time.
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{% step %}
[**Define common customer questions**](/ai-agents/en/behavior/kundenfragen.md)
Under customer questions, you can store typical questions and their associated answers that the AI Agent should answer automatically. The questions should be clearly formulated and, if possible, not too similar. A clean separation improves the recognition and response quality of the telephone assistant.
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{% step %}
[**Define playbooks**](/ai-agents/en/behavior/playbooks.md)
Under playbooks, you define the workflows for specific types of calls. Here you determine which steps the AI Agent goes through in a conversation and how it responds to certain keywords. If a conversation is to be ended automatically after all steps have been completed, this must be explicitly stored in the playbook.
{% endstep %}
{% step %}
[**Integrate agent into routing**](/ai-agents/en/behavior/routing-und-weiterleitung.md)
After configuration, you integrate the AI Agent into routing. From this point on, it handles incoming calls according to the defined rules.
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{% endstepper %}
### Key components of the AI Agent at a glance
Voice and language
You can determine how the agent sounds and in which language conversations are conducted. These apply to all calls and can be adjusted at any time.
Store customer questions or knowledge base
So that your AI Agent can answer inquiries, store the appropriate information either as customer questions or in the knowledge base.
[**Customer questions**](/ai-agents/en/behavior/kundenfragen.md) are suitable for individual, clearly defined questions with fixed answers, for example about opening hours, address, or appointment booking.
[**The knowledge base**](/ai-agents/en/behavior/wissensdatenbank.md) is suitable for more extensive content such as FAQs, product information, or process descriptions. It helps the AI Agent respond more flexibly to different concerns and phrasings.
{% hint style="warning" %}
Do not maintain the same content twice in customer questions and the knowledge base. Duplicate or contradictory information can reduce the quality of responses.
{% endhint %}
Playbooks
The so-called scenarios define workflows for specific types of calls. They control which steps the agent goes through in which order and how it responds to certain keywords.
Routing and forwarding
Routing determines when and how calls are forwarded to the agent and during which periods it is active.
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All settings of an agent can be adjusted at any time. It is not necessary to define all details during initial setup. Many adjustments arise during day-to-day operation.
{% endhint %}
The agent is now ready for use. Further adjustments, evaluations, and optimizations can be made at any time.
---
# Agent Instructions
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