# Quick start in 10 minutes

sipgate AI Agents automatically answer calls, recognize customer concerns, and respond intelligently. They answer common questions, forward conversations to the right contacts, or record important information. **In this step-by-step guide, you will learn how to set up and configure your first AI phone assistant in under 10 minutes.**

In addition, you will find prepared [**Use Cases**](/ai-agents/en/use-cases/first-level-support.md), which show how all the components of the AI Agents work together in typical situations and make it easier to understand.

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**Note:** Before use, a [**location verification**](/ai-agents/en/getting-started/verifizierung-des-accounts.md) is required.
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### Set up AI Agent - step by step

{% stepper %}
{% step %}
**Create first agent**

<figure><img src="/files/3d21ffa35101b723ea74f53e0a2fe498d41d7f2f" alt=""><figcaption></figcaption></figure>

After logging in, you will find the **AI Agents section in the product menu**. There you can add a new agent or select an existing one for editing. Select the **language**, in which your agent should conduct phone calls. Enter your **company name** and your **industry** . Click on **Next**. Later, you can access all the settings that are important for getting started via the configuration page.
{% endstep %}

{% step %}
**Store company profile**

Describe your company and your services as if you were explaining them to a customer on the phone: What do you offer, for whom, and what makes you special?

Your agent uses this text to inform callers competently.

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**Note:** The description must be at least 20 characters long.
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Click on **Next**.
{% endstep %}

{% step %}
**Set greeting text**

The greeting text is automatically prefilled with your company name\
. Adjust it if necessary.

{% hint style="info" %}
**Note:** For legal reasons, the digital service must be mentioned. The text is read out verbatim and will not automatically adjust if the language is changed later.
{% endhint %}

Click on **Next** — your agent is now being created.
{% endstep %}

{% step %}
**Assign phone number**

After creating the agent, a dialog for\
phone number assignment opens automatically. Select the phone number through which your agent\
should be reachable and confirm.
{% endstep %}

{% step %}
[**Set basic settings**](/ai-agents/en/behavior/stimme-and-sprache.md)

In the basic settings, you define the name and label of the AI Agent. In this area, you also select the voice of the phone assistant. The selection applies to all conversations and can be adjusted at any time.
{% endstep %}

{% step %}
[**Define common customer questions**](/ai-agents/en/behavior/kundenfragen.md)

Under customer questions, you can store typical questions and the corresponding answers that the AI Agent should automatically answer. The questions should be clearly formulated and, if possible, not too similar. Clear separation improves the recognition and response quality of the phone assistant.
{% endstep %}

{% step %}
[**Set playbooks**](/ai-agents/en/behavior/playbooks.md)

Under playbooks, you define the processes for certain types of calls. Here you specify which steps the AI Agent goes through in a conversation and how it responds to certain keywords. If a conversation should end automatically after all steps have been completed, this must be explicitly stored in the playbook.
{% endstep %}

{% step %}
[**Integrate agent into routing**](/ai-agents/en/behavior/routing-und-weiterleitung.md)

After configuration, integrate the AI Agent into routing. From this point on, it will handle incoming calls according to the defined rules.
{% endstep %}
{% endstepper %}

### Key components of the AI Agent at a glance

[**Voice and language**](/ai-agents/en/behavior/stimme-and-sprache.md)\
You can determine how the agent sounds and in which language conversations are conducted. These apply to all calls and can be adjusted at any time.

[**Knowledge base**](/ai-agents/en/behavior/wissensdatenbank.md)\
Common customer questions and content in the knowledge base determine which information the agent can provide and how it should respond to requests.

[**Playbooks**](/ai-agents/en/behavior/playbooks.md)\
The so-called scenarios define processes for certain types of calls. They control which steps the agent goes through in which order and how it responds to certain keywords.

[**Routing and forwarding**](/ai-agents/en/behavior/routing-und-weiterleitung.md)\
Routing determines when and how calls are forwarded to the agent and during which time periods it is active.

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All settings for an agent can be adjusted at any time. It is not necessary to define all details during the initial setup. Many adjustments arise during live operation.
{% endhint %}

The agent is now ready for use. Further adjustments, evaluations, and optimizations can be made at any time.

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