> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/ai-agents/en/frequently-asked-questions/faq.md).

# FAQ

### General

<details>

<summary>Who is sipgate?</summary>

We are a successful, owner-managed and self-financed SaaS company with a beautiful campus in Düsseldorf’s Media Harbour. Since 2004, we have been developing telephony solutions, now with nearly 300 colleagues. We work cross-functionally, self-organized, always fairly and on equal footing. With over a billion minutes per year being handled via sipgate, we are among the market leaders in Germany — and with over 20 years of experience.

</details>

<details>

<summary>How do I get started with the AI Agent?</summary>

Getting started with our AI Agent is very easy and you can [here](https://sipgate-1.gitbook.io/sigpate-ai-agents/~/revisions/TiTcM7rMF2WvFofT1FZe/erste-schritte/agent-quickstart) get started very easily.

</details>

<details>

<summary>Is there a trial period?</summary>

Yes, as soon as you have configured your agent via our onboarding process, your 7-day trial period starts, during which you can test the full scope of the product.

</details>

<details>

<summary>Does the AI Agent also work with another telephony solution?</summary>

Yes, sipgate Agents works via call forwarding with all common phone systems and phone numbers, regardless of the provider.

</details>

<details>

<summary>How can I reach the support team?</summary>

If you have any questions about the product, you can contact our product team at any time. Feel free to send us an email at <frontdesk@sipgate.de>. Alternatively, you can reach us by phone on weekdays at **0211 - 63553355** or you can book a [consultation appointment](https://www.sipgate.de/frontdesk-beratung?ampDeviceId=b06aff2e-fdc0-4bd9-9e23-ecaea52e6388\&ampSessionId=1767702428752).

</details>

### Phone numbers

<details>

<summary>Can I bring my phone number to sipgate?</summary>

Porting your phone number to sipgate is easy. You can easily initiate the porting process in your account under "Phone numbers." Normally, porting takes 1-2 weeks. In the meantime, you remain reachable at all times, and on the day of porting only the provider changes to sipgate.

</details>

<details>

<summary>Can I use phone numbers from other providers?</summary>

Yes, sipgate Agents works via call forwarding with all common phone systems and phone numbers, regardless of the provider. In the agent menu you will find the phone number, and you can store it as the forwarding destination in your existing phone system.

</details>

<details>

<summary>Can I buy phone numbers from you?</summary>

You can buy new phone numbers with the area code of the company headquarters at any time under the menu item "Phone numbers."

</details>

### Language & voice

<details>

<summary>Can I choose different voices?</summary>

You can choose from a wide range of voices. In addition, greeting and address as well as background noises can also be customized.

</details>

<details>

<summary>What does it cost if I use different voices?</summary>

All voices are included in the plan and there are no additional costs.

</details>

<details>

<summary>Which voice do we recommend?</summary>

Our Conversational Experience & Design team regularly tests the available voices. Therefore, you will find our current recommendations directly in the voice selection. Which voice is best depends on your company and the area of use.

</details>

### Call forwarding & assistants

<details>

<summary>Can the AI Agent forward calls?</summary>

Yes, the agent can forward to any phone number. Regardless of whether it is from sipgate or another provider.

</details>

<details>

<summary>Can I create multiple assistants?</summary>

Yes, you can create as many agents as you want.

</details>

<details>

<summary>Can the AI Agent handle multiple calls in parallel?</summary>

Yes, the agent can handle an unlimited number of conversations at the same time.

</details>

### Knowledge base

<details>

<summary>Can I connect external knowledge bases?</summary>

Yes, you can upload documents in common formats such as PDF, Word, PowerPoint, Excel, Markdown, or as image files (PNG, JPEG). The agent automatically learns the content and can actively use it in conversations.

</details>

<details>

<summary>Is there a limit for the knowledge base?</summary>

A single file with a maximum size of 10 MB is possible per upload.

</details>

### Integration, API, automation

<details>

<summary>Can I connect the sipgate Agent with other systems such as CRM, online stores or tools? Can the agent access APIs?</summary>

Yes, that is also possible. From our package with 2500+ minutes, we also offer custom integrations.

</details>

<details>

<summary>How do webhooks and the agent work?</summary>

We have explained the functionality of webhooks in detail in [this article ](https://sipgate-1.gitbook.io/sigpate-ai-agents/~/revisions/Yo5teM8avN9s6Y63oYVB/anbindungen-and-integrationen/webhooks).

</details>

### Post-processing

<details>

<summary>Can the agent send an email with the content of the phone call?</summary>

After each conversation between the agent and a customer, you receive a summary of the conversation by email. In addition, you can view the transcript of the conversation at any time.

</details>

<details>

<summary>Can I see what the agent discussed with the customer?</summary>

You can view the transcript of every conversation and thus easily see how the agent responded in specific cases.

</details>

### Data protection, GDPR & compliance

<details>

<summary>Does the agent have to say on the phone that it is an AI?</summary>

Yes, the agent must state in the greeting that it is an AI.

</details>

<details>

<summary>Is "I am the digital assistant of company XY" sufficient as a notice?</summary>

That is perfectly sufficient.

</details>

<details>

<summary>Where can I find your DPA?</summary>

You can find our DPA [here](https://sipgate-1.gitbook.io/sigpate-ai-agents/~/revisions/u2HuFS9RHhQftzs69yYZ/datenschutz-agbs-and-avv/avv-auftragsverarbeitung).

</details>

<details>

<summary>Where can I find your terms and conditions?</summary>

You can find our terms and conditions [here](https://sipgate-1.gitbook.io/sigpate-ai-agents/~/revisions/u2HuFS9RHhQftzs69yYZ/datenschutz-agbs-and-avv/sipgate-agbs).

</details>

<details>

<summary>Where can I find your service description?</summary>

You can find our service description [here](https://sipgate-1.gitbook.io/sigpate-ai-agents/~/revisions/u2HuFS9RHhQftzs69yYZ/datenschutz-agbs-and-avv/leistungsbeschreibung-sipgate-ai-agent).

</details>

### Prices & costs

<details>

<summary>How much does the sipgate AI Agent cost? Is there a setup fee?</summary>

With sipgate AI Agents, you only pay for what you actually use. There is **no setup fee** and **no minimum contract term.** Billing is done **per conversation minute,** either flexibly or via **monthly minute packages**. You can find an overview of all prices on [**our website**](https://www.sipgate.ai/preise)**.**

</details>

<details>

<summary>How are the minutes billed?</summary>

You only pay when an agent responds, i.e. is integrated into your telephony and actively speaks with customers.

</details>

<details>

<summary>How long can a conversation with the AI Agent last?</summary>

Conversations with the AI Agent are limited to a maximum of **10 minutes** . After this time has elapsed, the agent automatically ends the conversation.

In addition: If the caller **does not respond for 2 minutes**, the agent also hangs up automatically.

</details>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.sipgate.de/ai-agents/en/frequently-asked-questions/faq.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.