FAQ
General
Who is sipgate?
We are a successful SaaS company, run by its owners and self-financed, with a beautiful campus in Düsseldorf’s Media Harbour. Since 2004, we have been developing telephony solutions, now with almost 300 colleagues. We work cross-functionally, self-organized, always fairly, and as equals. With over one billion minutes per year carried over sipgate, we are among the market leaders in Germany — and with over 20 years of experience.
How do I get started with the AI Agent?
Getting started with our AI Agent is very easy and you can here get started in no time.
Is there a trial phase?
Yes, as soon as you have configured your agent via our onboarding process, your 7-day trial period starts, during which you can test the full product scope.
Does the AI Agent also work with another telephony solution?
Yes, sipgate Agents works via call forwarding with all common phone systems and phone numbers, regardless of the provider.
How can I reach the support team?
If you have any questions about the product, you can always contact our product team. Feel free to send us an email at [email protected]. Alternatively, you can reach us by phone on weekdays at 0211 - 63553355 or you can book a consultation appointment.
Phone numbers
Can I bring my phone number to sipgate?
Porting your phone number to sipgate is easily possible. You can initiate the porting process very easily in your account under "Phone numbers". Normally, porting takes 1-2 weeks. In the meantime, you remain continuously reachable, and on the day of porting only the provider changes to sipgate.
Can I use phone numbers from other providers?
Yes, sipgate Agents works via call forwarding with all common phone systems and phone numbers regardless of the provider. In the Agents menu you will find the phone number, and you can store it as the forwarding destination in your existing phone system.
Can I buy phone numbers from you?
You can buy new phone numbers with the area code of the company headquarters at any time under the menu item "Phone numbers".
Language & Voice
Can I choose other voices?
You can choose from a wide variety of voices. In addition, greeting and address style as well as background noises can also be customized.
What does it cost if I use other voices?
All voices are included in the plan and there are no additional costs.
Which voice do we recommend?
By default, the voice "Sarah" is set, which many customers like very much. However, choosing a voice is entirely individual. Simply test a few voices and see which one best suits your company.
Call forwarding & assistants
Can the AI Agent forward calls?
Yes, the agent can forward to any phone number, regardless of whether it is from sipgate or another provider.
Can the AI Agent handle multiple calls in parallel?
Yes, the agent can handle an unlimited number of conversations at the same time.
knowledge base
Can I connect external knowledge databases?
Yes, you can upload PDF files as a knowledge base for your agent, and the agent automatically learns the content and can actively use it in the conversation.
Integration, API, Automation
Can I connect the sipgate Agent with other systems such as CRM, online shops or tools? Can the agent access APIs?
Yes, that is also possible. From our package with 2500+ minutes, we also offer custom integrations.
How do webhooks and the agent work?
We have explained the functionality of webhooks in detail in this article .
Aftercare
Can the agent send an email with the contents of the call?
After every conversation between the agent and a customer, you receive a summary of the conversation by email. In addition, you can view the transcript of the conversation at any time.
Can I see what the agent discussed with the customer?
You can view the transcript of each conversation and therefore easily see how the agent reacted in specific cases.
Data protection, GDPR & compliance
Does the agent have to say on the phone that it is an AI?
Yes, the agent must state in the greeting that it is an AI.
Where can I find your data processing agreement?
You can find our data processing agreement here.
Where can I find your terms and conditions
You can find our terms and conditions here.
Where can I find your service description?
You can find our service description here.
Prices & costs
What does the sipgate AI Agent cost? Is there a setup fee?
With sipgate AI Agents, you only pay for what you actually use. There is no setup fee and no minimum contract term. Billing is per call minute, either flexibly or via monthly minute packages. You can find an overview of all prices on our website.
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