# FAQ

### General

<details>

<summary>Who is sipgate?</summary>

We are a successful, owner-managed, self-financed SaaS company with a beautiful campus in Düsseldorf’s Media Harbor. Since 2004, we have been developing telephony solutions, now with just under 300 colleagues. We work cross-functionally, self-organized, always fairly and on equal footing. With over one billion minutes a year being called via sipgate, we are among the market leaders in Germany — and with over 20 years of experience.

</details>

<details>

<summary>How do I get started with the AI Agent?</summary>

Getting started with our AI Agent is very easy and you can [here](https://sipgate-1.gitbook.io/sigpate-ai-agents/~/revisions/TiTcM7rMF2WvFofT1FZe/erste-schritte/agent-quickstart) get started very easily.

</details>

<details>

<summary>Is there a trial period?</summary>

Yes, once you have configured your agent through our onboarding process, your 7-day trial period starts, during which you can test the full scope of the product.

</details>

<details>

<summary>Does the AI Agent also work with another telephony solution?</summary>

Yes, sipgate Agents works via call forwarding with all common phone systems and phone numbers, regardless of the provider.

</details>

<details>

<summary>How can I contact the support team?</summary>

If you have any questions about the product, you can contact our product team at any time. Feel free to send us an email at <frontdesk@sipgate.de>. Alternatively, you can reach us by phone on weekdays at **0211 - 63553355** or you can book an online [consultation appointment](https://www.sipgate.de/frontdesk-beratung?ampDeviceId=b06aff2e-fdc0-4bd9-9e23-ecaea52e6388\&ampSessionId=1767702428752).

</details>

### Phone numbers

<details>

<summary>Can I take my phone number with me to sipgate?</summary>

Porting your phone number to sipgate is easily possible. You can start the porting process very easily in your account under "Phone numbers". Normally, porting takes 1-2 weeks. In the meantime, you remain permanently reachable and on the day of porting only the provider changes to sipgate.

</details>

<details>

<summary>Can I use phone numbers from other providers?</summary>

Yes, sipgate Agents works via call forwarding with all common phone systems and phone numbers regardless of the provider. In the agent menu, you will find the phone number, and you can store it as the forwarding destination in your existing phone system.

</details>

<details>

<summary>Can I buy phone numbers from you?</summary>

You can buy new phone numbers with the area code of the company headquarters at any time under the menu item "Phone numbers".

</details>

### Language & Voice

<details>

<summary>Can I choose other voices?</summary>

You can choose from a wide variety of voices. In addition, greeting and address as well as background noises can also be customized.

</details>

<details>

<summary>What does it cost if I use other voices?</summary>

All voices are included in the plan and there are no additional costs.

</details>

<details>

<summary>Which voice do we recommend?</summary>

By default, the voice "Sarah" is selected, which many customers like very much. However, choosing a voice is entirely individual. Just try out a few voices and see which one best suits your company.

</details>

### Call forwarding & assistants

<details>

<summary>Can the AI Agent forward calls?</summary>

Yes, the agent can forward to any phone number, regardless of whether it is from sipgate or another provider.

</details>

<details>

<summary>Can I create multiple assistants?</summary>

Yes, you can create as many agents as you like.

</details>

<details>

<summary>Can the AI Agent handle multiple calls in parallel?</summary>

Yes, the agent can handle an unlimited number of conversations simultaneously.

</details>

### knowledge base

<details>

<summary>Can I connect external knowledge bases?</summary>

Yes, you can upload PDF files as a knowledge base for your agent, and the agent will automatically learn the content and can actively use it in conversations.

</details>

<details>

<summary>Is there a limit for the knowledge base?</summary>

The maximum size of the PDF file must not exceed 3 MB.

</details>

### Integration, API, automation

<details>

<summary>Can I connect the sipgate Agent with other systems such as CRM, online stores or tools? Can the agent access APIs?</summary>

Yes, that is also possible. From our package with 2500+ minutes, we also offer custom integrations.

</details>

<details>

<summary>How do webhooks and the agent work?</summary>

We have explained the functionality of webhooks in detail in [this article ](https://sipgate-1.gitbook.io/sigpate-ai-agents/~/revisions/Yo5teM8avN9s6Y63oYVB/anbindungen-and-integrationen/webhooks).

</details>

### Aftercare

<details>

<summary>Can the agent send an email with the content of the call?</summary>

After each conversation between the agent and a customer, you will receive a summary of the conversation by email. In addition, you can view the transcript of the conversation at any time.

</details>

<details>

<summary>Can I see what the agent discussed with the customer?</summary>

You can view the transcript of every conversation and thus easily see how the agent responded in specific cases.

</details>

### Data protection, GDPR & compliance

<details>

<summary>Does the agent have to say on the phone that it is an AI?</summary>

Yes, the agent must state in the greeting that it is an AI.

</details>

<details>

<summary>Is "I am the digital assistant of company XY" sufficient as a notice?</summary>

That is completely sufficient.

</details>

<details>

<summary>Where can I find your DPA?</summary>

You can find our DPA [here](https://sipgate-1.gitbook.io/sigpate-ai-agents/~/revisions/u2HuFS9RHhQftzs69yYZ/datenschutz-agbs-and-avv/avv-auftragsverarbeitung).

</details>

<details>

<summary>Where can I find your terms and conditions?</summary>

You can find our terms and conditions [here](https://sipgate-1.gitbook.io/sigpate-ai-agents/~/revisions/u2HuFS9RHhQftzs69yYZ/datenschutz-agbs-and-avv/sipgate-agbs).

</details>

<details>

<summary>Where can I find your service description?</summary>

You can find our service description [here](https://sipgate-1.gitbook.io/sigpate-ai-agents/~/revisions/u2HuFS9RHhQftzs69yYZ/datenschutz-agbs-and-avv/leistungsbeschreibung-sipgate-ai-agent).

</details>

### Prices & costs

<details>

<summary>What does the sipgate AI Agent cost? Is there a setup fee?</summary>

With sipgate AI Agents, you only pay for what you actually use. There is **no setup fee** and **no minimum contract term.** Billing is **per minute of conversation,** either flexibly or via **monthly minute packages**. You can find an overview of all prices on [**our website**](https://www.sipgate.ai/preise)**.**

</details>

<details>

<summary>How are the minutes billed?</summary>

You only pay when an agent responds, i.e. is integrated into your telephony and actively speaking with customers.

</details>


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