Outbound Agents

What is an Outbound Agent?

With an Outbound Agent, your sipgate AI Agent can actively call people and conduct conversations independently. The agent works based on a defined conversation goal and documents the results after the call is completed.

Typical use cases include

• Appointment scheduling

• Service reminders

• Customer surveys

Note: Please note the legal and data protection requirements for using Outbound Agents.

How an Outbound Agent works

1

Together with the sipgate Solution Consulting team, you set up the agent for your use case: conversation goal, conversation flow, and the required information are defined.

2

After setup, you get access to the API. Through it, you pass individual call jobs to the agent and can initiate calls to any phone number.

3

The agent calls the target person and conducts the conversation based on the specified guidelines.

Create call job

The following information is passed for each call job:

• Extension: The ID of the VoIP phone used for billing.

• Outgoing number: The number displayed to the other party.

• Target phone number: The phone number of the person to be called.

• Additional information: Context data that the agent uses in the conversation. For example, name, outstanding amount, or booked product.

Evaluate results

After a conversation is completed, the results are available. You can find transcripts in the settings of the respective agent. In addition, you receive a summary by email.

Note: Retry attempts are not carried out automatically. Contacts that are not reached are noted accordingly and provided to the trigger system. For another call attempt, a new job must be created via the API.

Prices

The use of Outbound Agents is billed by the minute. In addition, connection costs are charged for outgoing calls, which depend on the respective call destination. More information can be found in the current price list.

Interested in Outbound Agents?

Outbound Agents are currently set up together with our AI Consultants. Our experts support you with concept development, setup, and integration into your existing processes. If you would like to use an Outbound Agent, please contact our team.