Introduction

Welcome to the sipgate AI Agents Help Center. Here you will find all instructions and information to successfully set up and use your AI telephone assistant.

The AI Agents independently handle incoming calls, respond intelligently to customer inquiries, and structure your phone-based processes. This improves reachability, relieves your team, and ensures a professional caller experience.

Explained in 2 minutes

In this short video, you will get an overview of the most important features of sipgate AI Agents.

You can find more information about sipgate products and features in the sipgate Help Center

In the Help Center, you will find

• Instructions for setting up and configuring our sipgate AI Agents

• Information on tasks, behavior, and knowledge content

• Notes on everyday use and on follow-up processing of calls

• Evaluations, statistics, and call logs

• Answers to frequently asked questions about features, settings, and best practices

The sipgate AI Agents work like digital employees that take over recurring tasks related to incoming calls. In the individual articles, you will learn which tasks are suitable, how they are configured, and how the behavior of the telephone assistant can be adapted.

You can start directly with the quickstart or open individual topics specifically if you have a concrete question.

⏱️ Quickstart: Set up your first AI telephone assistant

Learn how to create the first AI telephone assistant in just a few minutes. Your assistant automatically answers calls, recognizes your callers' concerns, and responds intelligently - for example by forwarding calls, arranging callbacks, or sending you an email.

💡 Tip: You can create multiple assistants for different teams or purposes - e.g. for reception, sales, or support.

➡️ Get started now: Set up your first AI assistant

If anything is unclear or does not work as expected, support can help at [email protected] .