Introduction

Welcome to sipgate AI Agents Help Center. Here you will find all the instructions and information you need to set up and use your AI phone assistant successfully.

The AI Agents independently handle incoming calls, respond intelligently to customer inquiries, and structure your phone processes. This improves accessibility, relieves your team, and ensures a professional caller experience.

Explained in 2 minutes

In this short video, you will get an overview of the most important functions of the sipgate AI Agents.

More information about sipgate products and features can be found in the sipgate Help Center

In the Help Center you will find

• Instructions for setting up and configuring our sipgate AI Agents

• Information on tasks, behavior, and knowledge content

• Tips for everyday use as well as for follow-up processing of conversations

• Evaluations, statistics, and call logs

• Answers to frequently asked questions about functions, settings, and best practices

The sipgate AI Agents work like digital employees that take over recurring tasks related to incoming calls. In the individual articles, you will learn which tasks make sense, how they are configured, and how the phone assistant's behavior can be adjusted.

You can get started directly with the quickstart or go to individual topics if you have a specific question.

⏱️ Quickstart: Set up your first AI phone assistant

Learn how to create the first AI phone assistant create. Your assistant automatically answers calls, recognizes your callers' concerns, and responds intelligently – for example by forwarding calls, arranging callbacks, or sending you an email.

💡 Tip: You can create multiple assistants for different teams or purposes – e.g. for reception, sales, or support.

➡️ Get started now: Set up your first AI assistant

If anything is unclear or does not work as expected, support at [e-mail] can help.