> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/ai-agents/en/getting-started/readme.md).

# Introduction

Welcome to **sipgate AI Agents Help Center**. Here you will find all the instructions and information you need to set up and use your AI phone assistant successfully.

The AI Agents independently handle incoming calls, respond intelligently to customer inquiries, and structure your phone processes. This improves accessibility, relieves your team, and ensures a professional caller experience.

### Explained in 2 minutes

In this short video, you will get an overview of the most important functions of the sipgate AI Agents.

{% embed url="<https://www.youtube.com/watch?v=dUgLcq1bEQQ>" %}

{% hint style="info" %}
More information about sipgate products and features can be found in the [sipgate Help Center](https://help.sipgate.de/hc/de)
{% endhint %}

**In the Help Center you will find**

* Instructions for setting up and configuring our sipgate AI Agents
* Information on tasks, behavior, and knowledge content
* Tips for everyday use as well as for follow-up processing of conversations
* Evaluations, statistics, and call logs
* Answers to frequently asked questions about functions, settings, and best practices

The sipgate AI Agents work like digital employees that take over recurring tasks related to incoming calls. In the individual articles, you will learn which tasks make sense, how they are configured, and how the phone assistant's behavior can be adjusted.

You can get started directly with the quickstart or go to individual topics if you have a specific question.

{% hint style="info" %}
[⏱️ **Quickstart: Set up your first AI phone assistant**](/ai-agents/en/getting-started/quickstart-in-10-minuten.md)

Learn how to create the first **AI phone assistant** create.\
Your assistant automatically answers calls, recognizes your callers' concerns, and responds intelligently – for example by forwarding calls, arranging callbacks, or sending you an email.

💡 **Tip:**\
You can create multiple assistants for different teams or purposes – e.g. for reception, sales, or support.

➡️ [**Get started now: Set up your first AI assistant**](/ai-agents/en/getting-started/quickstart-in-10-minuten.md)
{% endhint %}

If anything is unclear or does not work as expected, support at **<support@sipgate.de>** can help.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.sipgate.de/ai-agents/en/getting-started/readme.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.